Audi Des Moines

Nice car and ok experience Car: Love it. Very clean except for a rock chipped (visible but repaired) windshield and slightly warped rotors I discovered on my way home. (A trip w Car: Love it. Very clean except for a rock chipped (visible but repaired) windshield and slightly warped rotors I discovered on my way home. (A trip which felt a bit sketchy due to the low tire pressures they let me go with, but since they gave me half a tank of gas I'll call it even) Dealer: Pretty good experience overall but some nitpicks They got a bit defensive with me over the reported odometer discrepancy on the first car I looked at even though I was asking honest questions and was not accusing them of anything. They also did the typical warranty push at the end but didn't offer either car as certified. I'd be much more likely to trust Audi certified to some vague aftermarket warranty that feels too gimmicky. More

Overall an ok experience. Took 2 attempts to mail me all the paperwork, causing to have to take another days off work to tilte and tag the car. Delivery was later than expect Took 2 attempts to mail me all the paperwork, causing to have to take another days off work to tilte and tag the car. Delivery was later than expected, once deal was done it didn’t seem as it was in a rush to get it to me. Car has several scuff marks and scratches, was told it didn’t. I did get plenty of help setting up my Audi from the sales person. More

Organized, quick, and friendly Started out with chatting on the internet and then texting. So easy to communicate! I found the perfect vehicle and the whole process only took 90 min Started out with chatting on the internet and then texting. So easy to communicate! I found the perfect vehicle and the whole process only took 90 minutes. I never felt rushed and he spent the time explaining every single detail. They also offered a great warranty. I’ve been looking for a car for months and I’m glad I landed here More

A great example of customer service Outstanding! My husband works in sales with heavy equipment and he was wowed with the video of my car. Great communication! Thanks to the young man wh Outstanding! My husband works in sales with heavy equipment and he was wowed with the video of my car. Great communication! Thanks to the young man who shuttled me to the mall. Abar? It was an unusual name I apologize I can’t remember. He was from Johnston More

Great service as always! The Des Moines Audi service center always does a great job for us. Love the video showing exactly what they are looking at and they always give a tho The Des Moines Audi service center always does a great job for us. Love the video showing exactly what they are looking at and they always give a thorough explanation with a quoted dollar amount. Front desk is always considerate of my time and gets me right in and out. More

Thank you for solving a difficult electrical problem. Brian diagnosed a difficult electrical problem. And did a great job fixing the burned out light sockets. He was able to find the source of the proble Brian diagnosed a difficult electrical problem. And did a great job fixing the burned out light sockets. He was able to find the source of the problem and provide a long term solution. Not just a “bandaid” fix. More

Excellent experience! Very professional and the service was done in a timely manner. I enjoyed the video from the Tech, it made me feel informed. I believe it was Bryan at Very professional and the service was done in a timely manner. I enjoyed the video from the Tech, it made me feel informed. I believe it was Bryan at the service desk (not sure since there is no picture), but he was great! More

Great service! Great service, great communication, and a very clean car inside and out when I picked it up!! Was even provided a new Audi for a loaner car:) Great service, great communication, and a very clean car inside and out when I picked it up!! Was even provided a new Audi for a loaner car:) More

Great experience Very friendly and professional. I enjoyed working with Elvis and I when I left I felt that I had gotten the deal that I came for.. Very friendly and professional. I enjoyed working with Elvis and I when I left I felt that I had gotten the deal that I came for.. More

Elvis was so great to work with- very patient, knowledgable and kind to us throughout the entire experience. We would highly recommend him and his team! knowledgable and kind to us throughout the entire experience. We would highly recommend him and his team! More