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Audi Des Moines

Johnston, IA

4.5
1,373 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,373 reviews

March 29, 2024

Great Attentive, personable service didn't keep me waiting. Got a great car. Will buy again More

by kdriscoll
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aleksandr Yanouskiy
Mar 29, 2024 -

Audi Des Moines responded

Thank you for sharing your experience with us. We're happy to hear it went well and truly appreciate your feedback! Best Regards, Brett Schettler General Manager

March 26, 2024

Very attentive to the customer and professional. They are adaptive to the situation. They follow through with their promises. More

by Brooklab
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brady Fleischacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Hannam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate salesperson
Mar 26, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Brett Schettler General Manager

March 20, 2024

Quick and Easy! I was really impressed with the video of my service as well as the complementary inspection and advice. More

by IrishDemocrat
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Mar 21, 2024 -

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

March 20, 2024

The staff are top notch and always treat me well Go Oregon Ducks #1 Green More

by SHERBORN
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Mar 21, 2024 -

Audi Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

March 14, 2024

Wesley makes it painless. I am always VERY appreciative of the job that the service department does. Service like that also sells cars. More

by C6Cyrus
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Mar 15, 2024 -

Audi Des Moines responded

Thanks for sharing about your experience with Wesley and our team here at Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

March 13, 2024

Outstanding service and support. There are a lot of other dealers I've bought cars or trucks from over the years that hardly know you as soon as you pull off the lot. Your service de More

by S.NEELY
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Mar 13, 2024 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

March 13, 2024

Bryan and the service department has really taken care of our issues and service work on our Q8. More

by S.NEELY
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Mar 13, 2024 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

March 09, 2024

I always feel welcome. My car is a bit of a lemon so Bryan knows me More

by scott@iowarealty
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Mar 10, 2024 -

Audi Des Moines responded

Thank you for the kind words for Brian and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

March 05, 2024

Right now I am too busy to answer all your questions. Wesley was great and so was the tech! More

by SHARON.DIXON
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Mar 06, 2024 -

Audi Des Moines responded

Sharon, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Wesley here at Audi Des Moines. Best Regards, Brett Schettler General Manager

March 04, 2024

Check engine light was on at oil change. Not diagnosed. Car's been back for a $2000+ service ) that was diagnosed) and check engine light again not diagnosed. Looks like a 3rd trip back. More

by D.ECKLUND
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Mar 05, 2024 -

Audi Des Moines responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Brett Schettler General Manager