Audi Des Moines

Review of trip to Des Moines Audi for purchase of a 2017 Q5 After making a trip to Carousel Motors we decided to look at Des Moines Audi. We were contacted by Rob Bridges on line about his offer to assist. We After making a trip to Carousel Motors we decided to look at Des Moines Audi. We were contacted by Rob Bridges on line about his offer to assist. We notified Rob of our time of arrival. Rob was not there but asked the receptionist to pass us on to another salesperson. Brent took over and welcomed us. The experience was not as expected, or previously experience, in our last two purchases at Litha in the Acura dealership. Very impersonal relationship with the salesman and felt that we were passed on by the receptionist as opposed to the contact made by Rob. We were not treated as buyers but more like lookers. We made an offer on the first car that we drove and there was no negotiation but only a "this is it" counter offer. Because we felt this was the right car we went ahead and purchased. The finance person was called out to sell a car while we waited. We were told that there was only one key and the suggestion was made that we should go to Carousel and purchase another for $600. When we went back to the lot to review the car once again the car buyer for the dealership came out and had located the second key for us (the only sign that anybody was listening or customer focused.) This was the most impersonal experience I have ever had at a dealership; at 72 years old there have been many. I currently lease a Acura MDX from your dealership. If this treatment were to be consistent when I come back I would be very disappointed and therefore I am not recommending your dealership. Areas of dissatisfaction: 1. Customer pass off by the receptionist rather than en explanation and comment from Rob 2. Lack of vehicle information or interest in building a relationship by the salesman 3. Take this or leave it attitude on offer 4. Vehicle could not be taken because GPS was not updated. Service found a problem with the display and it took a week from the purchase date to get the car delivered. 7 days of interest! No communication during those 7 days on when we would get the car other than us calling Brent. I hope that this information can be used to address improvements as we like Audi vehicles and think that the auto should be respected by a high level of consistent customer service. Gary and Judy Nesteby More

Very Impressed My first experience with Audi of Des Moines was when I leased a 2018 A4 S-Line. At the time I had the best experience with salesman Brad Ernst. When I My first experience with Audi of Des Moines was when I leased a 2018 A4 S-Line. At the time I had the best experience with salesman Brad Ernst. When I got around to leasing the new 2020 S4 I learned that Brad was no longer with Audi of Des Moines and I was disappointed. When I inquired about the S4 I heard from Brent Caswell and had an equally impressive experience with him. These two salesmen that I was fortunate enough to work with are the kind that go above and beyond on the regular. These guys along with Aleksandr Yanouskiy were and are a huge asset to your company. They are what it takes in todays market to get and retain loyal customers. I see no reason to go anywhere else for a vehicle. A very sincere thank you to all of you at Audi of Des Moines. More

George was the most efficient and timely sales person I have worked with and I purchased a new 2020 Q7 Audi. Great person and team! have worked with and I purchased a new 2020 Q7 Audi. Great person and team! More

Service Thanks, car was serviced on time and clean as always, greatly appreciate the focus on service for my 16 Audi Q5. Always pleasant and easy to work wit Thanks, car was serviced on time and clean as always, greatly appreciate the focus on service for my 16 Audi Q5. Always pleasant and easy to work with, sometimes hard to get into for scheduling, but great service. More

Thanks We decided to service both of our cars on the same date and it was a smooth drop off and pick up of both of our cars. The short video/text was a grea We decided to service both of our cars on the same date and it was a smooth drop off and pick up of both of our cars. The short video/text was a great addition to make my decision easy on the suggested repairs. Thanks Gents! More

Service Drop off was easy, and the service was completed in the time they said it would be. All of my concerns were found and addressed. Drop off was easy, and the service was completed in the time they said it would be. All of my concerns were found and addressed. More

Dealership was clean and accommodating..I was greeted when I first arrived and treated very well by all of the staff. Very friendly and interested in what I was looking for. when I first arrived and treated very well by all of the staff. Very friendly and interested in what I was looking for. More

warranty item Had to bring my Q5 in for some warranty work. The fixed the problem, and Mark make me up to date on the work. Mark set me up in a loaner which was gre Had to bring my Q5 in for some warranty work. The fixed the problem, and Mark make me up to date on the work. Mark set me up in a loaner which was great to have. More

Nice people but not sure why they did not follow up with me directly on the fact that I needed new air filters for engine and cabin as described in tech video. Did it myself. me directly on the fact that I needed new air filters for engine and cabin as described in tech video. Did it myself. More

Audi is an amazing car and the service matches it! Thank you for the fast & efficient service and keeping high standards in this time of chaos is. you for the fast & efficient service and keeping high standards in this time of chaos is. More