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Audi Devon

Devon, PA

4.9
2,920 Reviews
Audi Devon has been family owned for over 62 years - making us the one of the oldest originally owned Audi dealerships in the nation! That means when you visit our showroom, you are dealing with the most experienced Audi Sales and Service teams in the Philadelphia area. Audi Devon consistently receives high customer service ratings such as the prestigious Magna Society Award. Audi Devon isn't about pressuring you into a sale-- we'd rather guide you though the process of selecting the right new Audi vehicle.
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222 W Lancaster Ave

Devon, PA

19333

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Showing 2,920 reviews

March 31, 2022

Delivery went smoothly, although I showed with no appointment and took no time to get me on the road with my purchase. More

by NORMA.BCOURT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kopervos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Cogbill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demery Hanna
Apr 01, 2022 -

Audi Devon responded

Thank you for taking the time to review us, Norma! We are so glad to hear that you had a successful purchase experience working with the Audi Devon team. Drive safely, and we hope to see you back again down the road!

March 31, 2022

This is by far the most pleasant experience I’m had in a dealership. Tom was wonderful and professional, and all the staff was spectacular at answering my questions and helping me with the purchase. I am be More

by ERF11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Weisser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Himsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Audi Devon responded

Thank you for the great review! We are so glad to hear that you had such an outstanding purchase experience working with Tom and the Audi Devon team. Drive safely, and we hope to see you back again down the road!

March 29, 2022

Always the best service with the most professional people! Love this dealership and why I continue to do business here! More

by DEBBIERUFFO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Beifeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Audi Devon responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Audi Devon team. Drive safely, and we hope to see you back again down the road!

March 29, 2022

Alan was super helpful. He took the time to walk me through all the gadgets in the car. He also followed up again to make sure I didn't have additional questions. More

by KVALDESALICE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Cogbill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demery Hanna
Mar 29, 2022 -

Audi Devon responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Alan and the Audi Devon team. Drive safely, and we hope to see you back again down the road!

March 28, 2022

Very courteous and knowledgeable. The work was done in a timely manner and communication was great. More

by JOANNABENTON
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle from Service
Mar 28, 2022 -

Audi Devon responded

Thank you, Joanna! We love to hear that your recent service visit to Audi Devon went smoothly. Safe driving and we hope to see you down the road!

March 25, 2022

MY wife and I were on sight inquiring about the 2018 black Audi a6 Stock #: U3419. Pursuant to meeting with Karl, I was instructed that due to Covid, we could test drive the vehicle on our own. While I More

by xxx927
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo J. Sam
2.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Vonder Shmalz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2022 -

Audi Devon responded

Mr. Busch, I personally reached out to you immediately upon receiving your email concerning your visit to our store. As we all know sometimes personalities of individuals don't mesh and I therefore asked if I could personally assist you or If you would prefer a another representative to reach out. In your emailed reply you thanked me for the response and suggested I have one of my team members call you. I had my most senior Rep call you Alan Cogbill to discuss your desire to purchase our 2018 A6. I was informed that the price we offered was not acceptable to you. That being said I totally understand that we all have a perceived value that we are willing to pay. This being said I find your review very disappointing since Audi Devon is a top Magna dealer and a four time winner of Dealer Raters top customer satisfaction index. We will stand by our reputation and we wish you the best in your pursuit of your next car. Regards, Leo J Sam

Mar 26, 2022 -

xxx927 responded

While Alan was extremely nice, the fact remains that YOU get one chance to make a first impression. Karl blew it. It wasnt about price as I explained to you. I have since bought another vehicle, and was treated appropriately from inception. While I am NOT a proponent of sensitivity training as I believe that we all know how to treat people; and should do so all the time other reviews of the interactions with women and minorities suggest that your organization may want to consider sensitivity training. I also found it curious that you would look me up on LinkedIn. Despite your explanation I believe that another motive was at hand. Treat people right, and you will have to write less apologies for your staff, degrees and designations don't atone for disrespect and indifference.

March 25, 2022

Karl did great accommodating my messaging communication preference, and helped providing all the information about the car. More

by Karim Basyouni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Vonder Shmalz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Audi Devon responded

Karim, it's great to hear that Karl provided such tremendous assistance with your car! Thank you for the fantastic review of Audi Devon - we wish you many safe miles ahead!

March 24, 2022

I was very pleased with Andre. The car had unforeseen issues and Andre kept me well informed of the progress. More

by PM9679
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre in service
Mar 25, 2022 -

Audi Devon responded

We are thrilled that you and your vehicle were so well taken care of by Andre! Thank you for choosing Audi Devon and for stopping by to share your experience. We look forward to assisting you next time!

March 24, 2022

Excellent and communicative. Easy to get an appointment. Kept us updated on the steroids of the repair. More

by HEARTMOM11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donovan
Mar 25, 2022 -

Audi Devon responded

We are happy to hear that our team delivered such communicative, top-notch service! Thank you for choosing Audi Devon and for stopping by to leave a review. Drive safely until we see you again!

March 23, 2022

Anthony was very nice, friendly and not at all pushy. I would easily do business with him again. More

by bhslanker
Recommend Dealer
Yes
Employees Worked With
Nathan Weisser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Sam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Audi Devon responded

Thank you for the great review! We appreciate your support and are happy to hear that Anthony delivered such a successful purchase experience. Enjoy your new vehicle, and we hope to see you back again down the road!

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