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Audi Naples
Naples, FL
1,946 Reviews
Audi Naples, located in beautiful Naples, Florida, is your leading new and used Audi dealer serving Southwest Florida and beyond. As a Magna Society award winner multiple years in a row, Audi Naples has been recognized as one of the 106 top Audi dealerships in the United States. The Magna Society acknowledges Audi dealers that deliver exceptional customer service, maintain strong sales and demonstrate excellence in all areas of business. We have a strong and committed sales staff with many years of experience satisfying our customers' needs.
If you want selection, Audi Naples is the place to look first; serving all of Naples, Fort Myers, Marco Island, Bonita Springs, Estero, Port Charlotte, Sarasota, Florida Gulf Coast University, and all Southwest Florida. Audi Naples is the dealership that takes customer service to the next level. We encourage shoppers to view our online inventory at www.audinaples.com, or simply visit our dealership in person today! Audi Naples Service Department is open until 6pm, Monday through Friday, with certified service technicians working on every make or model. Plus, after you drop off your car for service, we'll conveniently shuttle you to and from your home. Be sure to visit us on eBay, Facebook and stay connected with Audi Naples through Twitter. Thank you for considering Audi Naples!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,946 reviews
January 22, 2022
Well two weeks ago I drove six hours to pick up a car from this dealer, after having been assured it was ready. Got most of the way through the paper work, and was told the car couldn’t be sold because o from this dealer, after having been assured it was ready. Got most of the way through the paper work, and was told the car couldn’t be sold because of an un-repaired recall. The car shouldn’t have been listed to begin with, but the salesman Mat Duron worked hard to make things right for me. I appreciate his efforts to get the car fixed and the time he put in to ensure this car would go home with me. Unfortunately, this mistake was easily preventable by just running the VIN number, and of course it was not Mats fault. But regardless, he worked hard fought for me. Definitely one of the nicest and genuinely caring guys I have had the pleasure to work with. Edit- After receiving the car and driving home I thought about this some more. I'm not sure who is responsible for listing the cars on the website but listing cars that cannot actually be sold is unacceptable for a certified dealership. As the end of the two weeks approached, I was looking for other options, and happened to see another vehicle listed that could not be sold on Audi Naples Website. If I can take 5 minutes and run a VIN to see if a car can be sold, why can't a certified Audi dealer manage it? Seems almost like a bait and switch tactic, and it would probably work on a lot of people. During the original trip down there, they did offer to sell me a few other cars instead (they offered 2k off of a 63k car for wasting my day), whether this was genuine effort to try and make things right, or they willingly listed an unsellable car to attract more customers, only the person responsible will know for sure. They did pay for a rental car for six days, which was nice, but after talking with Audi of Jacksonville, they would have given a loaner until the car was fixed. It seems like the used car manager should probably look a little closer at the used cars to make sure this doesn't happen with the cars that keep being listed that can't be sold, as it really isn't that great of a business strategy. To end this, if you're reading this and planning on buying a certified used vehicle from this dealer, check the VIN yourself. I'd also like to reiterate how fantastic I was treated by Mat Duron, he kept me updated every step of the way, and was incredibly involved in overseeing the whole process. I would also like to praise the service department for receiving the part for the fix, and having the recall work completed the same day. Honestly, I'm staggered by their effort to correct the mistake they made, and I ended up a reasonably happy customer. However, it does not seem like the person listing the vehicles, or the used car manager is making any effort to avoid making this mistake again. More
by Golson2016
Employees Worked With
Other Employees :
Mathew Duron
January 22, 2022
Courteous at all times Easy to work with Very Courteous at all times Easy to work with Very understanding Spoke to mom with grace and made it easy for her Courteous at all times Easy to work with Very understanding Spoke to mom with grace and made it easy for her More
by Mbsaint
January 20, 2022
The experience was great! Juanpi was patient and knowledgeable. Everyone at the dealership was friendly and eager to assist us and make the experience quick and streefree knowledgeable. Everyone at the dealership was friendly and eager to assist us and make the experience quick and streefree More
by jenniferterry
Employees Worked With
Tech dept was great!, Ali Taqi, Juanpi Sapiencia
January 20, 2022
Found the car I wanted. Everyone involved was very helpful. Very happy with my experience. helpful. Very happy with my experience. More
by amykaemmer
January 10, 2022
My sales team was awesome. Terrific dealership. Happy to get a convertible. Thank You. F get a convertible. Thank You. F More
by fabio.freyre
January 08, 2022
Dorian was extremely helpful. We bought the car within an hour. Highly recommend him. Excellent service. hour. Highly recommend him. Excellent service. More
by Esexton
Employees Worked With
January 07, 2022
Excellent service, we didn’t expect to walk out with a car today, but we’re totally impressed with the vehicle and the salesperson! car today, but we’re totally impressed with the vehicle and the salesperson! More
by Lwgrosse
December 15, 2021
Dorian Duron was a fantastic sales person at our local Audi dealership! He went above and beyond to help us find our perfect vehicle! Audi dealership! He went above and beyond to help us find our perfect vehicle! More
by Winslowcrew
Employees Worked With
