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Audi Naples

Naples, FL

Overview
Employees
Reviews
Vehicles
4.9
1,946 Reviews
Audi Naples, located in beautiful Naples, Florida, is your leading new and used Audi dealer serving Southwest Florida and beyond. As a Magna Society award winner multiple years in a row, Audi Naples has been recognized as one of the 106 top Audi dealerships in the United States. The Magna Society acknowledges Audi dealers that deliver exceptional customer service, maintain strong sales and demonstrate excellence in all areas of business. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. If you want selection, Audi Naples is the place to look first; serving all of Naples, Fort Myers, Marco Island, Bonita Springs, Estero, Port Charlotte, Sarasota, Florida Gulf Coast University, and all Southwest Florida. Audi Naples is the dealership that takes customer service to the next level. We encourage shoppers to view our online inventory at www.audinaples.com, or simply visit our dealership in person today! Audi Naples Service Department is open until 6pm, Monday through Friday, with certified service technicians working on every make or model. Plus, after you drop off your car for service, we'll conveniently shuttle you to and from your home. Be sure to visit us on eBay, Facebook and stay connected with Audi Naples through Twitter. Thank you for considering Audi Naples!
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601 Airport Rd S

Naples, FL

34104

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Showing 1,946 reviews

September 21, 2021

Juanpi was great! Very responsive and answered all her questions very quickly. It’s our second car from Audi of Naples and will probably get a third one shortly after More

by creetz77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juanpi Sapiencia
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Sep 28, 2021 -

Audi Naples responded

Thank you for allowing us to earn your business. We appreciate your loyalty, and we are so pleased your most recent experience was a great one. Best Regards, The Audi Naples Team "Delivering the Car & The Experience."

September 16, 2021

This is a review for the people actually doing the service, not the Service Advisors. Justin, the SA, is polite and thorough. The Service Techs are another story. To make it a short story, I had s More

by Dudley07726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Pavey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2021 -

Audi Naples responded

Dudley: Once again, we would like to apologize for not properly meeting your expectations. In researching your case with our staff, it sounds like we are already making appropriate efforts to make this right for you. Our number one goal is the satisfaction of our clients, and in no way are we going to take your feedback lightly. Hopefully we have shown you our commitment to retaining you as a valued customer in our response to this matter. We will, and have, used this example as a lesson to our entire staff about the importance of quality work and maintaining our reputation as one of the best service facilities in Florida. Again, we thank you for your feedback. We hope to earn back your trust, and it's our intention to make sure your next service meets our own very high standards. Best Regards, The Audi Naples Team "Delivering the Car & The Experience."

Sep 17, 2021 -

Dudley07726 responded

You must have the Technicians doing the work look at past history as to work performed on the vehicle. Why is the Tech telling me on the video and in writing to do a Brake Flush, Cabin Air Filter replacement, etc. when you replace these every 2 years as per the service recommendation? The car is in it's 5th year and the dealership performed these things last year, the 4th year? If he would have looked at the history of the car, he would have known that. To me, it smells like a cash grab from those that do not know any better.

Sep 28, 2021 -

Dudley07726 responded

My response to Audi Naples via email on 9/25/21 Hi Justin Just to give you an update on what has transpired with the car since I last saw you. After your tech's recommendation on replacing the Crossover Pipe and Thermostat for $1800, I contacted a friend of mine that I used to work for, who when he arrived from Chicago over 15 years ago, worked for 2 German dealerships as a mechanic in SWFL. He knows his way around cars! I showed him the images that your mechanic sent me and his exact words were "dude, I bet you it's your water pump. I've seen this many times. I recommend that you do replace the Thermostat and Crossover Pipe when you replace the water pump. I suggest you try Auto Europa and see what their findings are." Well, I went to Auto Europa and guess what? It was the water pump in the front of the engine. How does an ex-mechanic properly diagnose the problem via photos when your mechanic couldn't with the car in front of him? There was no mention of anything else from your tech other than the pipe and thermostat as you know. Was he going to hit me for an extra $600+ for a new water pump once he started working on it and didn't want to tell me up front? Forget the fact that I'm already pissed off with having to replace a water pump on a car that's been babied with less that 25,000 miles. The fact that an Audi mechanic couldn't properly diagnose the problem at the onset is appalling. You know what Auto Europa also found? My brake fluid had over 4% moisture. How could that be when Audi Naples supposedly flushed the system around July 2020 and I only put on less than 5000 miles per year? Unless of course, the mechanic then didn't really flush the system then. It wouldn't shock me. Remember when I caught one saying they rotated the tires and didn't? Or the one that scratched my seat molding when changing the bottom seat cover and never said anything? I'm now wondering what was not done for the 4 years that you supposedly did maintenance. I have my doubts whether they actually re-tapped the wheel hub. I actually feel that I paid you $500 for nothing. All together, Auto Europa charged me $1800 including tax and a loaner for doing all Audi Naples wanted to do PLUS they replaced my Water Pump and did a brake fluid flush. Remember the photo/video of my car you sent me that had pine needles all over it and I made a comment to you about since I brought it in to you in immaculate condition? You said they would clean it. Guess what? When I opened the hood and trunk, it was full of pine needles. Obviously, you don't have to guess that I am very angry over this fiasco. ** 9/28/21 Checked records and confirmed by Audi Naples that in Nov 2018 (with the car having 12,500 miles), while working on my driver's seat bottom, they determined there was a leak in MY WATER PUMP and replaced it (so they say). Did they actually perform what they said in Nov 2018? I have another leak in Sept 2021 and replaced by an independent concern. 2 water pumps in less than 25,000 miles in 5 years? Terrible.

September 16, 2021

Matthew was so helpful and great to work with for the purchase of our third Q5 from Naples Audi! From sales to service simply the best. More

by ehlovering
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Lowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Duron
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Sep 17, 2021 -

Audi Naples responded

We appreciate the kind feedback and we thank you so much for your business. That fact that you have now chosen to purchase your third vehicle from us, speaks to our commitment to our clients. Enjoy your new car, and please make sure to come see us for number four, five and six. Best Regards, The Audi Naples Team "Delivering the Car & The Experience."

September 15, 2021

It was a pleasure working with Audi of Naples. Everyone was very helpful and professional. I would certainly recommend this great dealership. More

by Eric B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Duron
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Sep 17, 2021 -

Audi Naples responded

Eric: We really appreciate you taking the time to call out the efforts of our team. Thanks so much for choosing to do business with us! We value your continued support, and we look forward to earning your loyalty over the coming years. Best Regards, The Audi Naples Team "Delivering the Car & The Experience."

September 14, 2021

Purchased from the VW part of the dealership. great service, highly recommended. Jorge was awesome. very attentive and made the transaction run smoothly. More

by alivariax
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Ramirez
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Sep 17, 2021 -

Audi Naples responded

We appreciate you allowing us to earn your business. Thank you so much for taking the time to review your visit and for pointing out the efforts of our team. It's great to hear that you enjoyed the experience. Your business is greatly valued, and we look forward to earning your loyalty for many years to come. Best Regards, The VW & Audi Naples Team "Delivering the Car & The Experience."

Sep 17, 2021 -

alivariax responded

You provided a great service but I do have one issue. Both with my new vehicle and also with my wife’s Jetta which came in for a service, both vehicles did not have their windshield wiper fluid topped up. My concern with is, is if something so simple was missed then what else was missed?

September 14, 2021

Matt was awesome, my 2nd A6 love the car. Very good experience with audi. Would recommend More

by Newdawnmedical
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giardina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Duron
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Sep 17, 2021 -

Audi Naples responded

We appreciate the 5-star review. Thank you for the loyalty over the years. Your business is greatly valued, and we look forward to many more years servicing your automotive needs. Best Regards, The Audi Naples Team "Delivering the Car & The Experience."

September 13, 2021

Dorian & Matt Duron are world class salesmen! I would recommend them to anyone looking for a new or pre-owned vehicle. More

by CHRISARIAS305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorian Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Taqi, Mathew Duron
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Sep 13, 2021 -

CHRISARIAS305 responded

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Sep 17, 2021 -

Audi Naples responded

Thank you for the tremendous feedback about Matt and Dorian! We're so pleased that you enjoyed your experience here at the dealership with them. Best Regards, The Audi Naples Team "Delivering the Car & The Experience."

September 11, 2021

We had an incredible experience. We felt no pressure to buy and all our questions were answered on multiple visits. When we did buy our car is was delivered in immaculate condition and all of its technolog More

by rsmartz
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juanpi Sapiencia
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Sep 17, 2021 -

Audi Naples responded

We appreciate the kind feedback and thank you so much for taking the time to review your visit. Congratulations on your beautiful new car! We'll look forward to earning your business for many years to come. Best Regards, The Audi Naples Team "Delivering the Car & The Experience."

September 10, 2021

We are very happy customers Not only the Audi team is We are very happy customers Not only the Audi team is competent but also they are very nice It’s a real pleasure coming here for servicing the car More

by screenname
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Taqi, Juanpi Sapiencia
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Sep 17, 2021 -

Audi Naples responded

Thank you so much for the incredible feedback. We're so pleased you enjoyed your experience here with Juanpi as you joined the Audi Naples family. We'll look forward to earning your for many years to come. Best Regards, The Audi Naples Team "Delivering the Car & The Experience."

September 09, 2021

Ver pleased with both the knowledgeable entire staff especially Dorian Duron our sales consultant. Entire staff was prompt and efficient and very polite and friendly More

by szymangel1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Lowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorian Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Holman
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Sep 10, 2021 -

Audi Naples responded

Thank you for the tremendous feedback. We appreciate you and we hope that you are enjoying your new car. It'll be our pleasure to earn your loyalty over the coming years. Best Regards, The Audi Naples Team "Delivering the Car & The Experience."

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