Back

Autohaus BMW

St. Louis, MO

4.8
3,775 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
Contact Dealership

3015 S. Hanley Road

St. Louis, MO

63143

Directions

By Type

Showing 3,775 reviews

November 16, 2020

Great service and care. Thank you Ty for all you did to make the experience easy. Always a pleasure. The loaner and new waiting room first class. More

by Grust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Ancona
Nov 20, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

November 16, 2020

Service department personnel were very helpful in addressing the issue, scheduling and performing the repair in a very timely manner. All individuals involved were terrific More

by Sakos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Ancona
Nov 20, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

November 16, 2020

My problem was resolved though the work of Linda Schaefer in the customer service center. She went beyond the customary help to make sure my vehicle was repaired. More

by rcstojeba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Nov 20, 2020 -

Autohaus BMW responded

Thank you for the review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. We appreciate any feedback you have for us. Linda is one of the best! Thank you for choosing Autohaus!

November 16, 2020

We are happy with the service provided, Ethan is great when explaining what will be done in the service visit. I would totally recommend him! More

by Kenia Pianetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak
Nov 20, 2020 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

November 16, 2020

I want to thank Patti and the entire service dept at Autohaus. I had an issue that required a complete engine replacement. As my vehicle was out of warranty and BMW USA offered no assistance this was More

by sconstantin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Autohaus BMW responded

Thank you for the 5-star rating! We pride ourselves on being as accommodating, transparent, and friendly as possible in order to create a 5-star experience with us. Patti is true assets to our team. Thank you for choosing Autohaus, we look forward to seeing you again!

November 16, 2020

Autohaus was great to deal with! The whole team was top notch. Jens and Marquis have been super helpful and I can’t recommend them enough. More

by spOOL68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jens Petermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquis Mischeaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

November 15, 2020

I have nothing to write about the dealership. Service is always the same for every service visit. I love my 328 xdrive it's the ultimate driving machine. More

by cobaltusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ty Ancona
Nov 16, 2020 -

Autohaus BMW responded

Thank you for your review. I'm so surprised by your remarks on our customer service, friendliness and overall experience. We regularly receive the highest ratings in those areas. We are so sorry and will address this promptly with the Service Staff. Please call our General Manager, Pam Eppers, at 314-727-8870, if you would like to discuss this further. Thank you for letting us know. Take care and stay well!

November 13, 2020

Took my car in for an airbag recall, and had some maintenance done as well. Great experience from start to finish. Extra shout for Ty staying on top of it all and in touch throughout. I'll be back More

by MyBimmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak, Ty Ancona
Nov 14, 2020 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

November 13, 2020

Linda is always great to deal with, she always makes service as easy as possible for me. AutoHaus is the only dealership I will ever go to for my BMW needs. More

by TTroutJr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Nov 14, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

November 13, 2020

The entire Autohaus team from Larry in sales to Steve Emerson in finance to Chris and Larry in product genius area. All were kind, informative and professional. Superb people, service and environment! More

by Cynthia latta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Handel, Larry Lentz
Nov 14, 2020 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Chris, Larry, and Steve are the best! Thank you for choosing Autohaus!

...
153
...