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Autohaus BMW

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.8
3,372 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 3,372 reviews

March 19, 2024

Nick was great very great experience! !!! Love my new Cadillac!! Will do business there in the future. More

by Mona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Markovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Autohaus BMW responded

Thanks Mona for the 5 -star review! If there are any other services you need, please let us know. Thank you once again for using Autohaus!

Helpful
March 14, 2024

Good service with efficient time management. I would recommend this dealership to any other future customer More

by seyedsina.jafari
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha
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Mar 14, 2024 -

Autohaus BMW responded

Thanks for the review! We really appreciate you being a customer and helping to share the word about us. We're here for you anytime!

Helpful
March 13, 2024

Fantastic experience at Autohaus BMW all around especially my salesperson Brandy who did a great job—I will definitely recommend them to friends— More

by Scotttan211
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashly Crumel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Wise
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Mar 14, 2024 -

Autohaus BMW responded

Thanks for the 5 - star review! We're delighted that you enjoyed Brandy, and we always strive to give our best to help our customers. I'm glad we exceeded your expectations!

Helpful
March 12, 2024

Issues were not resolved. Promised call backs were not received. Very disappointed in service advisor More

by ryan4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patti Kupfer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Autohaus BMW responded

Unfortunately we cannot find any information on a Ryan. Patti has no knowledge of who you might be. If you like, you may contact our Service Director, Todd Feuerhaken, at 314-727-8870 to further discuss. Thank you.

Helpful
March 11, 2024

Great START to finish! Very cordial, considerate and caring. Will keep coming back for service! I highly recommend! More

by Jhunt1432
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Autohaus BMW responded

Thanks for the 5 - star review! We appreciate the kind and considerate words and look forward to working with you again.

Helpful
March 11, 2024

They are very experienced and spend many time to show all options and all model of BMW More

by sahel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis,
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Mar 12, 2024 -

Autohaus BMW responded

Thanks for the review! We're extremely happy that you had a positive experience, and we're grateful for your feedback.

Helpful
March 08, 2024

Wonderful service and technicians. Always efficient and effective. Love Autohaus and have bed. A customer for over 30 years. More

by Lauravarley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Autohaus BMW responded

Thanks for the review! We greatly appreciate your loyalty to us and thank you for sharing your experience with us. We look forward to working with you again!

Helpful
March 06, 2024

Terrible customer service from the Biller/Title Clerk. They were supposed to hold my plates and front license plate mounting bracket for pickup when they came in. I received an email stating that the pl More

by Nick T.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Zitko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Ritz
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Mar 25, 2024 -

Autohaus BMW responded

We are not sure why Nick, who purchased a used car (non-BMW) is taking all his aggression out on our biller/title clerk. It was such a small issue about sending his plates and he blew up and promised to hit every review site about her. Really sad, he ended up changing his mind again and we had to send him his plates anyway. We wish him well and hope he feels better about us soon.

Mar 25, 2024 -

Nick T. responded

This dealership also thinks it’s appropriate to share personal information with random people via email. I have yet to get a response from the dealer regarding this matter. I’ve had to file a complaint with the Missouri Attorney General to try to reach a resolution. I sure hope they feel better soon and begin responding to concerns.

Apr 02, 2024 -

Autohaus BMW responded

Nick, Our Managers have spoken with you several times about this and your personal information was not shared with random people via email. Your email address was accidentally added as a cc: to one (1) customer's email notifying her that her plates were in. No protected personal information was shared with you or about you. This claim has no real merit and there is no resolution you should be expecting. We have mailed a letter to your home as well. If you would like to discuss this further, please contact our General Sales Manager, Todd Cherry, at 314-727-8870.

Apr 02, 2024 -

Nick T. responded

The requests to have my calls returned have yielded nothing but silence.

Helpful
March 02, 2024

Clean friendly and knowledgeable people with good overall service Especially helpful was finance and how to use new car services More

by Regnier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Mares
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Forister
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff, Thank you for choosing Autohaus!

Helpful
March 01, 2024

Very happy with the technician and the service at Autohaus BMW. Will continue to bring my car there More

by robert.burns2957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Autohaus BMW responded

Thanks for the review! We strive to improve in service, and will continue to do our best. Thank you for choosing Autohaus!

Helpful
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