Autohaus BMW

Excellent service department! I live about 45 min from Autohaus and pass another BMW dealership on my way to Autohaus - yet I still go to Autohaus Bc of Linda Schaefer in the servi I live about 45 min from Autohaus and pass another BMW dealership on my way to Autohaus - yet I still go to Autohaus Bc of Linda Schaefer in the service department. Linda personifies friendly professionalism and is truly one of the big factors we have kept buying BMWs. The dealership itself is meticulously clean, bright and I have never met a staff person who was not extremely helpful and service oriented. More

Great customer service I have been taking my cars to Autohaus for 13 years and have always had great service. Chris Clem is the best and has been taking care of me for the I have been taking my cars to Autohaus for 13 years and have always had great service. Chris Clem is the best and has been taking care of me for the last 8 years. On Friday my car started to hesitate while driving and a warning came on about the drive train. Needless to say, I was very nervous driving the car as it would only go about 30 mph. I called Chris and he told me to come right in. He was able to take me right away, get me a loaner car (which was great since my car has been there for 2 days) and has keep me posted on what is going on with my car. Dealing with the maintenance on my car is one of the easiest things I do thanks to Chris. More

Service was great Our car broke down in St Louis on a 16 hour drive. This team took us in right at closing time - got the car diagnosed and fixed and back on the road i Our car broke down in St Louis on a 16 hour drive. This team took us in right at closing time - got the car diagnosed and fixed and back on the road in under 36 hours plus took the time to inspect a few items affecting the safety of our tow hitch. Patti Kupfer was amazing keeping the process moving. Matt did a great job with the wrench. Thanks! More

Patty always makes it happen! The staff at this dealership are the nicest, most accommodating, most professional of any dealership I've ever been to. From "genuises" to the guys wh The staff at this dealership are the nicest, most accommodating, most professional of any dealership I've ever been to. From "genuises" to the guys who bring my car back from the carwash -- everyone is in it together as a team and happy to help. Patty, my service manager, handles anything I need in a timely, professional, pleasant manner. No matter what my schedule, she makes it work. No matter what my problem, they go out of their way to fix it. Car service is certainly not high on my list of enjoyable activities, but they make it as enjoyable as possible! I also appreciate snacks, drinks, and a comfortable place to wait. More

Excellent Great service from Mike Crader as well as the billing staff the helped me pay my bill. Both individuals valued me and have positive attitude. Great service from Mike Crader as well as the billing staff the helped me pay my bill. Both individuals valued me and have positive attitude. More

Once again, Chris is still the best My wife recently took her X1 in for service, and as usual, Chris gave her top-notch care. He got an appointment and loaner very quickly, and called me My wife recently took her X1 in for service, and as usual, Chris gave her top-notch care. He got an appointment and loaner very quickly, and called me right away with a diagnosis. This level of attention to detail is why I have been going to Autohaus since 2003. Much appreciated. More

Linda is the best. Linda always impresses with her wonderful personality, courtesy and knowledge. I really miss Dan Wyrick but Ethan is doing a great job. Linda is well Linda always impresses with her wonderful personality, courtesy and knowledge. I really miss Dan Wyrick but Ethan is doing a great job. Linda is well known and respected in the auto community and is such a fantastic asset to Autohaus. Autohaus service is terrific, the facility is clean and modern, and the loaners are very nice. More

Awesome I stopped by to get a state inspection and ended up getting a complete service!! It was very convenient and the waiting room had everything I could wa I stopped by to get a state inspection and ended up getting a complete service!! It was very convenient and the waiting room had everything I could want or need!!! I was very happy!! More

Great service consistently I have had BMW’s from three different dealerships in the St. Louis area and this one provides a far more consistent experience in both the sales and s I have had BMW’s from three different dealerships in the St. Louis area and this one provides a far more consistent experience in both the sales and service areas. I never feel pressured, always get the facts, not just a wobbly opinion and feel as though I have associates I can trust. Chris Clem is my service advisor and Bob Dedert is my sales advisor, in case you were wondering. Between me and my wife we have owned 9 BMW’s and wouldn’t go anywhere else for service or the purchase of a BMW. More

Totally thoughtful Patti Kupfer is my service representative. She not only "just" does her job but wanted to make sure I was set for my waiting period. Patti made sure Patti Kupfer is my service representative. She not only "just" does her job but wanted to make sure I was set for my waiting period. Patti made sure I had a location for my lattop to plug it in and asked if there was anything else she could do for me. She ALSO noticed a small dent on my car that I totally overlooked and since I am so careful where I park, (normally out outer 40 drive and then walk a country mile to the store or other locations) I was very surprised. I paid extra for the dent insurance so I was very grateful for her being an "eagle eye"! Having my own staffing business I look for special customer service skills in people and she receives a A+. More