Autohaus BMW

Outstanding service again! I have been working with Patti Kupfer for years. She has always been most professional and knowledgeable about our 750 LxM. I scheduled a service appo I have been working with Patti Kupfer for years. She has always been most professional and knowledgeable about our 750 LxM. I scheduled a service appointment and even in their temporary office, due to the construction, she was on target as usual! Also made my door ding go away! She is good at asking questions regarding the car and helped me do some extra work beyond the normal scheduled warranty service. So once again it was a great service experience! Bob More

Exceptional! Patti was awesome and very personable. I enjoyed our conversation. She was bright and cheerful. She is definitely one of BMW’s top employees. Such a Patti was awesome and very personable. I enjoyed our conversation. She was bright and cheerful. She is definitely one of BMW’s top employees. Such a delight. More

BMW 530xi Very good experience. The team was great to work with inspite of the their temporary living quarters. The purchase on boarding process was awesome. T Very good experience. The team was great to work with inspite of the their temporary living quarters. The purchase on boarding process was awesome. They spent a good amount of time explaining features and capabilities. More

Customer care comes first On this visit I had a flat tire. Upon learning that my tire was not under warranty,I was visibly annoyed. However Patti’s pleasant disposition was abl On this visit I had a flat tire. Upon learning that my tire was not under warranty,I was visibly annoyed. However Patti’s pleasant disposition was able to deescalate my frustration. They are not the least expensive but Patti consistently gives great customer service. More

They are the best! They are so good that even when I lived closer to another dealership I went back to Autohaus. The people that work there are amazing! They are so good that even when I lived closer to another dealership I went back to Autohaus. The people that work there are amazing! More

New x3 My experience was great and everyone at the dealership made my experience world class. They worked with me to meet my budget needs on both the trade My experience was great and everyone at the dealership made my experience world class. They worked with me to meet my budget needs on both the trade in and purchase. More

Easy process I had all of my questions answered and felt that I got a fair deal on my new lease. Everyone was pleasant to work with. I had all of my questions answered and felt that I got a fair deal on my new lease. Everyone was pleasant to work with. More

Fantastic Experience at Autohaus BMW Service was awesome..Josh and Heather really listened, explained and produced "MY BMW". Such a freindly dealership. Will definitely recommend. Totall Service was awesome..Josh and Heather really listened, explained and produced "MY BMW". Such a freindly dealership. Will definitely recommend. Totally enjoyed my purchasing experience Thanks Guys More

Passive Aggressive + Glorified Trailer Car Lot All was well until we realized we missed dealing with some cosmetic details we wanted to address. Don't expect anything above or beyond the bare minim All was well until we realized we missed dealing with some cosmetic details we wanted to address. Don't expect anything above or beyond the bare minimum (or, in some areas for them to even rise to the minimum). When they're done negotiating with you, they'll let you know. Expect them to get mouthy, pissy and behave as though they are doing you BIG favors by a) "losing money" on the deal; b) wasting their time dealing with you; and c) treating you as if expecting them to behave as though you're spending "real money" is audacious. And, we'd like to know why the BMW branded front plate they installed looked like it had been pulled from a wrecked car. Marred, scratched, and dented. Really? The window tinting promised (part of the "deal" that cost them "real money") did not meet our expectations at all--the same window tinting job they threatened to keep our $500 deposit for if we didn't agree to take the car. By the time we left (after traveling 250 miles to get there TWICE), we were both so angry with the staff (with the EXCEPTION of Mr. Chris Buie), that we were sorry we spent a dime with this dealership. We're now the owners of an expensive car that to bring to standard, will cost us another $1,000. Bottom line, these guys were half-jingling jerks. Good riddance. As for Mr. Chris Buie (a member of the service department who teaches about the car's bells and whistles), I simply can't say enough about his courteousness, professionalism, patience, and expertise. The rest of the staff would do well to ask him to teach them how to treat people who make their salaries possible. More

Steve Emerson is outstanding to work with as is going there. I just purchased my X5. Working with Steve Emerson was a breath of fresh air since I am not used to doing the fiancé paperwork and in the pass I alwa I just purchased my X5. Working with Steve Emerson was a breath of fresh air since I am not used to doing the fiancé paperwork and in the pass I always drove Acuras and paid cash. We purchased our first BMW with Steve a few years back and now back with the pleasure of driving a new X5. Steve went above what is expected when doing a car loan or any loan. Steve has made this purchase enjoyable and highly recommend him when buying your BMW from Autohaus, Autohaus BMW is far above the other BMW dealerships in so many ways and most is your not judge by what your driving or wearing when looking at the car to purchase unlike another dealership. I knew what I wanted before going in and now have it. More