Autohaus BMW

Worst service experience ever It started in trying to make the appointment for a recall. It took 2 calls, numerous cycles through an automated system and over 2 minutes total of r It started in trying to make the appointment for a recall. It took 2 calls, numerous cycles through an automated system and over 2 minutes total of ringing to actually get a service adviser on the line. After dropping off my car at 8:30 a.m. for a simple software update which should have only taken several hours, the dealer told me when I called to check that afternoon that they hadn't even brought my car in. They would need to keep it overnight. When I did not hear from them the next morning, I called only to find out that my car was ready. No call to inform me. When I arrived to pick up my car, they said they would bring it around, no different than any other dealer. Autohaus, however, did not bother to inform me when they brought the car up. When I discovered it sitting outside, I went out to leave and found the car locked. This then required them to hunt up my keys. When I climbed into the car, I fell into the seat. Both front seats were set to their lowest settings. All my presets were deleted and my cell phone Bluetooth connection was gone. All for a simple software update for engine lubrication. Audi, Jaguar, even Infiniti, showed me far better customer service than Autohaus. While I love the car, I will never buy from Autohaus in the future nor would I recommend them. More

Great Service Came in to get my tire pressure checked and received great customer service. I was able to speak with some of the staff and they were so nice. Came in to get my tire pressure checked and received great customer service. I was able to speak with some of the staff and they were so nice. More

FANTASTIC SERVICE While driving to St Louis for a 2 day meeting meeting, I got a diagnostic warning on the car. Made it (in panic mode) the last 12 miles to my hotel an While driving to St Louis for a 2 day meeting meeting, I got a diagnostic warning on the car. Made it (in panic mode) the last 12 miles to my hotel and called the closest BMW dealer just before closing time. I wanted to have the car towed over to the service dept. I was told the service dept was really backed up and to call back when they opened tomorrow morning. When I called back at 7AM, I got Patti Kupfer. She said send it on over and she'd get it looked at and see what they could do. She called back later that day and told me the problem and said the parts were in stock and she thought they could get it finished by the time my meeting was over. True to her word the car was ready as promised! Great service! More

Always Amazing! I can honestly say that I actually LOOK FORWARD to bringing my car in for service because everyone is always professional, friendly and patient. Espec I can honestly say that I actually LOOK FORWARD to bringing my car in for service because everyone is always professional, friendly and patient. Especially Amanda Suraci, who always takes the time to explain the recommended services as well as my options. Amanda is a GREAT employee and Autohaus is a great dealership! More

Professional dealership The advisors are knowledgeable and professional—the dealership itself is modern and everything a discerning client would expect. I look forward to fut The advisors are knowledgeable and professional—the dealership itself is modern and everything a discerning client would expect. I look forward to future visits to this dealership. More

Always great service!!! Great service! Always appreciate the timeliness and completeness. Great waiting area!!! And if I need a loaner.. no issue. It’s a joy to go to Autohau Great service! Always appreciate the timeliness and completeness. Great waiting area!!! And if I need a loaner.. no issue. It’s a joy to go to Autohaus for service, even if I couldn’t get my car there this time. More

Review Linda Schaefer is best service manager I've ever worked with. She genuinely cares about providing the best customer experience possible, and always ta Linda Schaefer is best service manager I've ever worked with. She genuinely cares about providing the best customer experience possible, and always takes the time to walk you through what is required and what are your options. More

Thank You Autohaus! I just wanted to acknowledge the incredible automotive repair service and customer care I recently received from the Autohaus BMW team. After being s I just wanted to acknowledge the incredible automotive repair service and customer care I recently received from the Autohaus BMW team. After being subjected to an incredibly frustrating repair issue at my hometown BMW dealership, I made the trip down to Autohaus BMW and was treated as a truly valued customer and my automotive issue was quickly resolved. The difference in dealership customer service standards could not have been more apparent.....thank you Autohaus! More

Service The entire staff is professional and helpful from beginning to end of service experience. I would recommend this dealership with full satisfaction. I The entire staff is professional and helpful from beginning to end of service experience. I would recommend this dealership with full satisfaction. I have used them on several occasions. More

Immaculate experience Everyone at Autohaus BMW has outstanding customer service and they always strive to keep the customer happy, which is very much appreciated. My servic Everyone at Autohaus BMW has outstanding customer service and they always strive to keep the customer happy, which is very much appreciated. My service advisor(Patti) is absolutely amazing. She doesn't make me feel like I'm forced or rushed to make any decisions when it comes to my vehicle. I definitely recommend Autohaus BMW for all of your vehicles needs! More