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Autohaus BMW

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.8
3,381 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 3,381 reviews

February 05, 2024

Major worked on on vehicle. Kept informed of repair cost, and time frame by Service Manager. First Class service! More

by Hank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Autohaus BMW responded

Thank you for the 5 - star review! We are thrilled that you had a stress-free experience with us. Your kind words serves as a great testament to the hard work and dedication we invest in each job.

Helpful
February 05, 2024

Response quickly and do things very effectively. Brittany is very patient and helpful. Thanks to her timely communication, my problems were resolved in only one day. More

by Yiziwei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Autohaus BMW responded

Thank you for the great review! If there any other services you need, please let us know.

Helpful
February 02, 2024

I was given the run around just to get a flat tire fixed. Highly Unacceptable. More

by kay kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Clem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Autohaus BMW responded

We understand now that you were frustrated. We tried to accommodate you the best we could and as quickly as we could, but you were unhappy. We are sorry, despite everything getting rectified that you are still unhappy. We are family owned and in business for over 55 years, great customer service is our number one priority. We really wish this would have been a better experience for you.

Mar 03, 2024 -

kay kay responded

First of all you’re a liar and secondly I’ll never do business with you guys. I have the estimate for one tire you guys sent me. I had to call my husband to speak with you because you offered me one tire. I have proof so don’t sit and lie. My review is accurate and i guess i hit pot holes on the highway very often in Illinois and have to have my car towed to xx. Louis being that i don’t even live in your area. My husband will never ever lie and say that about me because he handles all of my car business. You’re a joke and your dealership is a joke. I have no communication with you guys other than when you offered me to come back days later for my car. I then contacted my husband to speak to you because you wouldn’t even give me courtesy to listen to my issue. You’re nuts to be lying and I have my proof. I keep my txt messages forever so my correspondence with Brittany I do have as well about 1 tire. My husband had to get you to outsource the tire because you told me you only had one and that’s all you had. I called my husband crying because you only wanted to prove me one and my alignment would have been totally unbalanced. You seem to have taken my review personally and it shows how unprofessional you guys really are. Buyer beware.

Helpful
February 02, 2024

Clean, professional, trustworthy! Fantastic and informative video from technician adds to a trusted and collaborative approach to car care Thank you Autohaus BMW in xx.Louis MO. More

by Cm_schneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TECHNICIAN - SAMUEL STEIDLEY
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Feb 02, 2024 -

Autohaus BMW responded

Thanks Nina. We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of again soon!

Helpful
February 02, 2024

Very caring and personable people. Extremely service oriented with knowledge of the my car. Having always been willing to accommodate to the best of their ability and communicate in a More

by TerryJLondon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Markovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Autohaus BMW responded

Terry, on behalf of Autohaus BMW, I would like to thank you for using us for service, and your feedback is appreciated. Please come visit us again soon!

Helpful
February 01, 2024

Bob is exceptional. I told him what my dream car was and he delivered. We agreed on everything to make it happen. The entire experience was phenomenal More

by Mialask
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Dedert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Autohaus BMW responded

Thanks for the 5 - star review! We are glad to hear Bob provided you with exceptional service! We appreciate the feedback and would love to work with you again.

Helpful
February 01, 2024

Our salesman Marquis was awesome the whole process was so smooth. Would definitely recommend Autohaus More

by Jclarkin18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marquis Mischeaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Autohaus BMW responded

Thanks for the review! We're delighted that Marquis exceeded your expectations. Your kind words mean the world to us, and can't wait to share your compliments with the team.

Helpful
February 01, 2024

BMW Autohaus has the best service where we need to buy. They always provide best service More

by eddie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adi, Warren
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Feb 02, 2024 -

Autohaus BMW responded

Dear Eddie, thank you for sharing your experience with us here at Autohaus BMW! If there's anything else you need, please contact us here!

Helpful
February 01, 2024

We had a fantastic experience when we purchased our new BMW. Everyone was extremely helpful from start to finish. If you are in the market for a new BMW, Brad is your guy! More

by drwhitson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Mares
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Brad is one of the best! Thank you for choosing Autohaus!

Helpful
January 31, 2024

The service at Autohaus BMW is always top-notch. They always do a great job of estimating how long repairs/service will take and are happy to offer a loner when it will take longer than a couple of More

by Bkherdler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Autohaus BMW responded

We're extremely happy that you had a positive experience, and we're grateful for your feedback. If there are any other services you need, please contact us at Autohaus!

Helpful
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