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Autohaus BMW

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.8
4,196 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 2,541 service reviews

March 20, 2026

My sales and service experience with Autohaus BMW has been very positive. Trey Starnes has been the service advisor for my service appointments and he is an excellent communicator and always ensures that More

by DANNYGKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2026 -

Autohaus BMW responded

Danny, thanks for the review! We always strive to give our best to help our customers and we're delighted to hear you enjoyed Trey in our service department with a positive experience. You'll always welcome here at Autohaus!

March 16, 2026

Prompt, professional service. Easy to work and deal with and no problems getting a loaner. More

by azarortho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Rackhaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Autohaus BMW responded

Thank you for taking the time to share your feedback with us. Your input is important to us, and we're committed to making all of customers happy. If there's anything else we can help you with please don't hesitate to let us know.

March 15, 2026

This is a wonderful dealership. Very accommodating, very professional, always ready to help explain things, etc., etc. I cannot imagine purchasing my cars anywhere else! More

by Nancymacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers. We appreciate you taking the time to let us know about your experience! Please let us know if there is anything else we can help you with

March 15, 2026

Zinaida is a wonderful service representative. She kept me informed on all the details of the repairs of my car and is so friendly. More

by juliebeattie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2026 -

Autohaus BMW responded

Thanks for the review! We're thrilled that you had a positive experience with Zinaida. Thank you for choosing Autohaus and for taking the time to leave such positive feedback. You're always welcome here!

March 14, 2026

Thank you Cassie for getting my car in for service so quickly and ensuring it was a quality job completed before my expected time More

by Stlbrowns12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Rackhaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Autohaus BMW responded

Thank you for your gracious words and review! We're delighted to hear you enjoyed Autohaus service and making the customers feel special is out top priority. Your feedback motivates us to keep exceeding expectations.

March 13, 2026

The service team was outstanding. all the way from diagnostic thru repair. Very professional and kept me informed all the way. More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2026 -

Autohaus BMW responded

Thank you for your gracious words and review! We're delighted to hear you enjoyed Autohaus and making the customers feel special is out top priority. Your feedback motivates us to keep exceeding expectations.

March 13, 2026

My service rep Melanie kept me informed and the mechanic made a video to specific my car condition. Dealership exceeded my expectations! More

by luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2026 -

Autohaus BMW responded

Thank you for taking the time to share your feedback with us. Your input is important to us, and we're committed to making all of customers happy. If there's anything else we can help you with please don't hesitate to let us know.

March 12, 2026

As always my service contact Chris Buie was ready when I arrived, walked me through the appointment information, kept me informed and made the visit successful. More

by Trent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2026 -

Autohaus BMW responded

Thank you so much for your kind review! We're so glad that Chris B. was able to assist you. Chris is truly an asset to our team, and it's always wonderful to hear that his efforts are appreciated. We'll be sure to pass along your feedback to him. If there's anything else we can do for you, don't hesitate to reach out!

March 12, 2026

It was easy to get an appointment for the starter recall on my 2021 330i xdrive. The work took only 1 day. I was given a loaner, and the paperwork was easy to fill out. The work on my car seems to be exc More

by 2manyguitars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Smith (mechanic)
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Mar 12, 2026 -

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers. We appreciate you taking the time to let us know about your experience! Please let us know if there is anything else we can help you with.

March 11, 2026

I took my ‘24 X7 in for its annual routine scheduled maintenance. As always, the service team was professional and provided timely communication. Special shout out to my service advisor, Trey Star More

by Don V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2026 -

Autohaus BMW responded

Don, thanks for the review! We're thrilled that you had an amazing experience with Trey in the service department. Thank you for choosing Autohaus and for taking the time to leave such positive feedback. You're always welcome here!

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