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Autohaus BMW

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.8
4,158 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 2,514 service reviews

February 16, 2026

I have always been very well taken care of by the service advisors, Brittany and Chris. More

by Jheninger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2026 -

Autohaus BMW responded

Thanks for the review and we greatly appreciate your loyalty to us. We look forward to working with you again!

February 14, 2026

Responsive and pleasant to work with. I've had a very positive experience with auto haus BMW More

by kostl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2026 -

Autohaus BMW responded

Thank you so much for your kind words! It's a pleasure to work with you at Autohaus. We can't thank you enough for your support and can't wait to have you with us again.

February 14, 2026

I went in because of a door handle issue. One of the people there called me right after I left and said he didn't know that I knew I had holes in my tires. I didn't even know that. Everything More

by Duc Le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Rackhaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person who went out of his way to tell me I have holes in my tires was not listed. Please tell him how much I appreciate it.
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Feb 16, 2026 -

Autohaus BMW responded

Thanks for the 5 - star review! We're delighted to hear that our team provided you with outstanding services. We'll be sure to hunt down the technician who notified you about the holes in the tires. Autohaus goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their work.

February 12, 2026

Nice facility. Pleasant staff, Goode lounge area with Starbucks, coffee and snacks. Friendly staff. Video text from technician giving status of car. More

by jackdaw-crowd.7x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Rackhaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2026 -

Autohaus BMW responded

Thank you so much for taking the time to leave us this amazing review! We're thrilled to hear that you had a great experience with us especially the lounge, and look forward to serving you again.

February 12, 2026

Great service advisors and excellent lounge area make it enjoyable to have my car serviced. More

by jennamstl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Rackhaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2026 -

Autohaus BMW responded

Thanks for the 5 - star review! We're extremely happy that you had a positive experience, and we're grateful for your feedback.

February 12, 2026

Both Chris’es were great as well as Brandon. BMW was 100% wrong not to cover my two year old battery under my extended warranty. I would like to speak to someone in corporate offices. More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon service
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Feb 12, 2026 -

Autohaus BMW responded

Thanks for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know

February 12, 2026

Professional courteous, listen well, regular updates outstanding, nice accommodations, friendly clean, upfront with costs, and a stellar staff. The mechanics are thorough and even send a video on the co More

by Paintslinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2026 -

Autohaus BMW responded

Thank you for your gracious words and review! We're delighted to hear you enjoyed Autohaus service and making the customers feel special is out top priority. Your feedback motivates us to keep exceeding expectations.

February 10, 2026

had an excellent experience at AutoHaus BMW! The staff was professional, friendly, and attentive from start to finish. They took the time to answer all my questions and made the entire process s More

by Tranice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2026 -

Autohaus BMW responded

Thanks for the 5 - star review and for being a valued customer! We're pleased to hear about your positive experience with us. Your continued support means a great deal to us.

February 09, 2026

I was greeted by friendly service members who took the time to ask questions to gain an understanding of the problem. Issue resolved! Great service! More

by mcneill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2026 -

Autohaus BMW responded

Thanks for the review! It's customers like you who inspire us to keep striving for excellence. We can't wait to continue serving you with the same level of quality and care in the future. Once again, thank you for your ongoing support and trust in us.

February 06, 2026

Dealership was punctual, friendly and informative! Premises were clean and user-friendly! Will not hesitate to use again! More

by Janetsaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2026 -

Autohaus BMW responded

Janet, thanks for the review! It's customers like you who inspire us to keep striving for excellence. We can't wait to continue serving you with the same level of quality and care in the future. Once again, thank you for your ongoing support and trust in us.

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