Autohaus BMW - Service Center

Cool, Calm and Collected. That's Chris Clem, my service advisor. AC not working due to user error but Chris got me in on short notice and will take care of routine maintenance That's Chris Clem, my service advisor. AC not working due to user error but Chris got me in on short notice and will take care of routine maintenance while the car is there. I am a long-time customer of Autohaus Mini and now four years with Autohaus BMW. Chris is consistently calm, knowledgeable, and does more than expected. I could go to a BMW dealer much closer to home but I know that Chris and Autohaus will take excellent care of my 328d wagon. Thanks so much! More

Repair I've been coming to this location for almost 4 years and the service has always been outstanding from the time I arrive. Ms. Patti Kupfer is my servi I've been coming to this location for almost 4 years and the service has always been outstanding from the time I arrive. Ms. Patti Kupfer is my service advisor and she is awesome! She always provide great recommendations and the outcomes have always been positive. There is a BMW dealership less than 5 miles where I live (IL) but I choose to drive 20 miles to this location (STL) for the great service. More

Service after the Sale Being I just purchased my X5 and like most things now days that use software I had problems with it, a miss communications on both sides caused the pr Being I just purchased my X5 and like most things now days that use software I had problems with it, a miss communications on both sides caused the problem on my service date. After losing my cool not only did Joe Emerson and Steve Emerson (both in sales) jump though hoops the General Manager jumped in to help clean up a mess all due to lack of communications. I will admit I love my x5 and more so after these 3 jumped in to help out and help out Joe and Steve did, something sales shouldn't have to do but they did, they truly care about their customers. Service advisors do have some issues but after speaking with the GM she said she would do what is needed to help out and take notice. That alone will make a difference for all customers. I strongly highly recommend Autohaus for you service needs. Just make sure you know whom you are going to see and don't be shy about asking for help from Joe or Steve, both are k ick butt guys and men on their word. More

Awesome service Linda in service is by far the most professional and kind employee to work with. I always call her directly as my advisor. She always gets me in and o Linda in service is by far the most professional and kind employee to work with. I always call her directly as my advisor. She always gets me in and out as fast as possible! She’s a pleasure to work with and knows her clients so well-She puts a smile on our faces. More

Best customer service We all hate getting the service bill at a BMW dealer, but it is so less painful when you get a great and knowledgeable advisor. Linda is such a pleas We all hate getting the service bill at a BMW dealer, but it is so less painful when you get a great and knowledgeable advisor. Linda is such a pleasant person. You pay that high bill with a smile on your face. Lol. More

Superior Service Autohaus always amazes me as far as their customer service. Top notch! The Service Dept are full of knowledgeable, honest, and personable people! Ch Autohaus always amazes me as far as their customer service. Top notch! The Service Dept are full of knowledgeable, honest, and personable people! Chris Clem is a great tech and always goes above and beyond what customers COULD expect! More

Great service as usual! I went in for new tires, ended up getting an oil service as well. It was the same great service I always get, in spite of the fact that they're worki I went in for new tires, ended up getting an oil service as well. It was the same great service I always get, in spite of the fact that they're working in trailers during building construction. More

Pleasant experience Linda and Mike are very pleasant and knowledgeable when advising you. I trust them with their advise. Every time I sent my car for service I know I w Linda and Mike are very pleasant and knowledgeable when advising you. I trust them with their advise. Every time I sent my car for service I know I will receive the best costumer service. Thank you ! More

Outstanding service again! I have been working with Patti Kupfer for years. She has always been most professional and knowledgeable about our 750 LxM. I scheduled a service appo I have been working with Patti Kupfer for years. She has always been most professional and knowledgeable about our 750 LxM. I scheduled a service appointment and even in their temporary office, due to the construction, she was on target as usual! Also made my door ding go away! She is good at asking questions regarding the car and helped me do some extra work beyond the normal scheduled warranty service. So once again it was a great service experience! Bob More

Exceptional! Patti was awesome and very personable. I enjoyed our conversation. She was bright and cheerful. She is definitely one of BMW’s top employees. Such a Patti was awesome and very personable. I enjoyed our conversation. She was bright and cheerful. She is definitely one of BMW’s top employees. Such a delight. More