Autohaus BMW - Service Center

Autohaus BMW Dealership Maplewood Mo 63143 is a wonderful place to have your vehicle serviced. The Advisor, Employees, and Mechanic communicate and listen to their customers. place to have your vehicle serviced. The Advisor, Employees, and Mechanic communicate and listen to their customers. More

Very easy to get work done, with loaner car and excellent repair of my vehicle repair of my vehicle More

Efficient, friendly staff from beginning to end. Was recommended to do my yearly inspection since it was only 2 months away. I appreciated that . Was recommended to do my yearly inspection since it was only 2 months away. I appreciated that . More

I scheduled a service appointment with Autohaus several weeks ago and clearly outlined the needs of my vehicle using your online booking tool. In the description, I explained that my vehicle had been struc weeks ago and clearly outlined the needs of my vehicle using your online booking tool. In the description, I explained that my vehicle had been struck in a parking lot and required both body work and repair to the front tires. I requested a full assessment and repair of the damage as needed. Prior to the appointment, I even spoke directly with a service technician to confirm the details. During that call, I reiterated that I would be leaving my vehicle with Autohaus for an entire week while I was on vacation, specifically to allow ample time to complete the necessary work. At no point between booking the appointment and dropping off the car did anyone inform me that Autohaus could not perform the body work—or even coordinate with the body shop located immediately next door. It was only when I arrived to drop off the vehicle that I was told the body work could not be handled. Had I been informed of this earlier, I would have made entirely different arrangements. As a result, I’m left with an unresolved issue and a significant waste of time. To be clear, the Autohaus sales team has always been excellent in my experience. However, the service department needs to be significantly more detail-oriented and proactive in communication. I will be taking my vehicle to West County BMW going forward—not only because it’s closer to home, but because I need a service team I can rely on for thorough and complete care. More

Great service and great employees! I always feel like they really care about me and my vehicle. They listen and always answer my questions. I always feel like they really care about me and my vehicle. They listen and always answer my questions. More

Very prompt and effecient and very knowledgeable about the workings of the BMW machine!! I’m very satisfied and will be back👍👍 the workings of the BMW machine!! I’m very satisfied and will be back👍👍 More

Wow! Outstanding service and communication! They provided excellent service, keeping me informed during the entire process via text and email. They even Outstanding service and communication! They provided excellent service, keeping me informed during the entire process via text and email. They even sent a video explaining everything they did. Everyone was very courteous and answered all my questions. Highly recommend them! More

Have always had a good experience here. Not pushy and provide you with the information that you need to make an educated decision about your car. Very clean waiting area with snacks and dr Not pushy and provide you with the information that you need to make an educated decision about your car. Very clean waiting area with snacks and drinks and wifi, which is appreciated. My usual service advisor was not there for my appointment, but the person who helped me was friendly and did a good job explaining things to me. More

I enjoy the entire experience when I go to this dealership. I would recommend to others. dealership. I would recommend to others. More

This dealership is the best. Always very helpful and knowledgeable. Thank you for making each experience stressfree Always very helpful and knowledgeable. Thank you for making each experience stressfree More