Autohaus BMW - Service Center

My car needed some warranty work done and was in the Autohaus shop for nearly 2 weeks. They went out of their way to accommodate me during this time. They did an excellent job fixing my car and return Autohaus shop for nearly 2 weeks. They went out of their way to accommodate me during this time. They did an excellent job fixing my car and returned it to me all clean and shiny! Todd Feuerhaken, the service director, did a great job overseeing the work and made sure that I was satisfied. Todd and his Autohaus service department were fantastic! More

Todd and Chris went out of their way to ensure my experience was perfect. Can’t say thanks enough!!! experience was perfect. Can’t say thanks enough!!! More

Excellent service and great customer service. Would definitely bring my car to this dealership in the future. Would definitely bring my car to this dealership in the future. More

Very accommodating and helpful with the specifics of setting up all settings. Larry knows his stuff!! setting up all settings. Larry knows his stuff!! More

Made appointment for MO state safety inspection and oil change. Was told it would be done in about 1 1/2 hours. Helped myself to a chai latte and a cup of coffee while I read the latest issue of Entreprene change. Was told it would be done in about 1 1/2 hours. Helped myself to a chai latte and a cup of coffee while I read the latest issue of Entrepreneur magazine and munched on a blueberry fig bar. Paid my bill about an hour and fifty minutes later. More

Patty was amazing! Truly appreciate all she did to try and help. Prices were unbelievably high. Patty said they don’t fluctuate or work with any aftermarket items, but Truly appreciate all she did to try and help. Prices were unbelievably high. Patty said they don’t fluctuate or work with any aftermarket items, but over $650 for a starter, not installed is ridiculous. Don’t go unless you have serious deep pockets! More

This specifically relates to service — very poor service and they make it a lot harder than it has to be. Nearly impossible to get someone on the phone. Loaner process takes forever and they put you in a mu and they make it a lot harder than it has to be. Nearly impossible to get someone on the phone. Loaner process takes forever and they put you in a much lower car class and blame it on Covid. If it’s not “your” adviser they don’t want to help you. My adviser was out sick and so I was assigned a different adviser. He told me my car would be done the same day, 3 pm I call to follow up and my car hadn’t been started on because he never confirmed the service with the technician. Next day I go to pick up by car in the afternoon and it hasn’t been washed after I confirmed with the same service tech it would be. No one greets you when you come in. All small things but they add up. We decided to purchase from a different dealership for our next car so we don’t have to deal with these issues every time we come in. More

Quality service, but needs additional service techs to fulfill service demands for faster turnaround times. fulfill service demands for faster turnaround times. More

Excellent service although it did take over two weeks to get in for a scheduled oil change. get in for a scheduled oil change. More

Chris Clem is always helpful and gives excellent customer service. Very satisfied with AutoHaus for all our needs. service. Very satisfied with AutoHaus for all our needs. More