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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,244 Reviews

2,244 Reviews of Autohaus BMW - Service Center

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March 09, 2025

It took over a week to get a tire for my BMW. They told me the damaged tire was covered under a road hazard warranty and later told me it wasn't. More

by dmoellenhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Clem
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

Trey has always provided excellent service before, during and after my appointments at Autohaus BMW. His attention to detail and his communication skills are outstanding as are the technicians that perform More

by Dick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

Autohaus BMW responded

Thank you for the 5 - star review! We are happy that Trey impressed you in this way. We are very lucky to have him at Autohaus BMW. Take care and see you next time!

March 07, 2025

Professional , courteous , expert and reliable service . Provide a free Loaner car Very good communication including a video recording More

by Dpemg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Autohaus BMW responded

Thank you for the 5 - star review! We are so happy that you enjoyed your experience with Patti. We appreciate the great review and look forward to working with you again.

March 07, 2025

The service department and sales team are outstanding! I recently had my car in for service. Trey was extremely accommodating and professional. I highly recommend! More

by jandrews918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Starnes
Mar 07, 2025 -

Autohaus BMW responded

Thank you for the 5 - star review! We are happy that Trey impressed you in this way. We are very lucky to have him at Autohaus BMW. Take care and see you next time!

March 06, 2025

Great service and facility where I can get real work done while I am waiting and especially the rep that I work with that can explain car repairs in language that I understand. More

by kjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Autohaus BMW responded

Thanks for the 5 - star review! We couldn't be happier that Chris provided you with great service. He is a real asset, and we are lucky to have him on the Autohaus service team Please come back to visit us anytime!

March 06, 2025

This dealership has ALWAYS taken exceptional care of my vehicle and our relationship. I highly recommend to anyone getting service or making a purchase. More

by lizvallihall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Autohaus BMW responded

Thank you for the review! We appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know

March 05, 2025

You have to own a BMW to experience this it’s sort of class my service was exceptional well More

by marvinmosby65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Feuerhaken
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

marvinmosby65 responded

It’s like belonging to an elite club, everyone is so helpful. I can’t wait to go back 👍🏾

Mar 05, 2025 -

Autohaus BMW responded

Thanks for the review! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback with our team, and please revisit us again!

March 03, 2025

Service was very good as usual. Got the work done in a reasonable time. The service advisor, mechanic and cashier – all were very good More

by Aandcbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Autohaus BMW responded

Thanks for the review! Out team of professionals is dedicated to providing everyone who visits our dealership only the best there is to offer.

March 03, 2025

if you have a recall and you don't have to pay you will wait a long time after you get it, I waited 2 weeks to get my car, I tried calling every day and they wouldn't answer me More

by Ionut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Autohaus BMW responded

On behalf of Autohaus BMW, I would like to thank you for sharing this review! I'm sorry you had a bad experience with us, if you could please contact Todd Feurhaken , 314-880-8014 Service Director so we can get a better understanding of what happened. Once again I'm sorry for any inconvenience that may have occurred.

March 03, 2025

Emissions test and general overview of fluid levels for my X-5 st the renewal date for my X-5. More

by Rick bmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Autohaus BMW responded

Thanks for the 5 - star review! I would like to thank you for taking the time to write about your experience, and we are thrilled that you enjoyed us. We look forward to working with you in the future.

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