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Autohaus on Edens
Northbrook, IL
3,268 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,268 reviews
January 07, 2023
Car interior not cleaned. Ryan had to request that the service team take it back and re-do the job. This is the second time I have had car interior cleaning issues - the first Ryan had to request that the service team take it back and re-do the job. This is the second time I have had car interior cleaning issues - the first time was when I tried to buy a CPO vehicle that smelled of cigarette smoke. More
by CHRISTINEMARCUSJOHNSON
Verified CustomerEmployees Worked With
January 07, 2023
Eddie Garcia is really terrific working with customers and the service people were also very helpful and the service people were also very helpful More
by Michael King
January 07, 2023
Eddie Garcia was terrific as a customer service representative and he coordinated the work and scheduling representative and he coordinated the work and scheduling More
by Michael King
January 07, 2023
Why not call me prior to me coming out to drop off the loaner and pick up my car to tell me the car is not finished? I left work about 4:15 to be there at 5:30 per your request. Now I have to spend 2+ loaner and pick up my car to tell me the car is not finished? I left work about 4:15 to be there at 5:30 per your request. Now I have to spend 2+ hours of my time to go back out to dealership to pick up a gas cap. Plus now I have to pay for gas twice. Once to fill up the loaner and then now add gas to my car to pick up gas cap. Call before I come out next time. Why did you charge me before the work was completed. Cap was supposed to be in Friday and NO called. Better communication is needed. Thanks T More
by pjug03
Employees Worked With
Gary Gross
January 06, 2023
Exceptional service provided by Eddie Garcia. Our cars get done quickly and service done correctly. Our cars get done quickly and service done correctly. More
by EDANTE4
Employees Worked With
January 06, 2023
The service was done very well. In reasonable time. The work was explained to me prior to doing it and got my approval for doing it. well done In reasonable time. The work was explained to me prior to doing it and got my approval for doing it. well done More
by JLUBBAT
January 06, 2023
Very accommodating in getting us an appointment on short notice. Good communication throughout the process. notice. Good communication throughout the process. More
by RICKPETRILLO95
January 06, 2023
Very nice and knowledgeable employees. A real pleasure to work with!! Everyone is professional and pleasant. I trust them with all my service needs. A real pleasure to work with!! Everyone is professional and pleasant. I trust them with all my service needs. More
by LAURACHAND4
January 05, 2023
Tom Lood is outstanding. His communication is excellent and he is very professional. The entire staff is great. I have also worked with Ryan Ahern. He is also excellent. His communication is excellent and he is very professional. The entire staff is great. I have also worked with Ryan Ahern. He is also excellent. More
by LESLIEMAGUIRE
January 05, 2023
Ken Dunway followed up and made sure everything was done correctly. Have been working with him for over 9 years and he always makes sure I am happy with the service. correctly. Have been working with him for over 9 years and he always makes sure I am happy with the service. More
by TLUFT
