Autohaus on Edens

Ernie Bonilla was great! He was polite, prompt and communicated with me in real time throughout the entire length of service which was about one week. The mechanic also ident He was polite, prompt and communicated with me in real time throughout the entire length of service which was about one week. The mechanic also identified and took care of the additional items. I was also set up with a nice loaner car. More

Chicago I drive out from Chicago to go to Autohaus because their service and sales is superior to all of the other Mercedes dealers. Having been to other dea I drive out from Chicago to go to Autohaus because their service and sales is superior to all of the other Mercedes dealers. Having been to other dealers I can make this statement and stand by it over many years!! More

Professional Cindi Link - from the moment I drove into the service department, Cindi was there for me to answer questions and complete the process in a very profes Cindi Link - from the moment I drove into the service department, Cindi was there for me to answer questions and complete the process in a very professional way. Ready to answer questions . More

Great service Tom Lood consistently goes above and beyond for me, both when scheduled and unannounced. Would highly recommend Tom and the Mercedes service center. Tom Lood consistently goes above and beyond for me, both when scheduled and unannounced. Would highly recommend Tom and the Mercedes service center. Great service team. More

Good Service from Autohaus Ricky Pena was very responsive to all my e-mail queries and text messages. He handled the whole transaction in a friendly and professional manner. M Ricky Pena was very responsive to all my e-mail queries and text messages. He handled the whole transaction in a friendly and professional manner. My only suggestion would be to improve communications between salesperson and managers. My truck got “buried” Friday in the basement because Ricky was out of the office when someone decided to move all the new cars into the basement ahead of the snow storm, even though Ricky knew I was coming to get the truck on Saturday. And others should have known so my truck would have been accessible Saturday morning without emptying the whole darn basement. Afterall, it could have been a more prized Mercedes customer who would have been stuck wihtout their new car over the weekend. 😀 More

Super Friendly and Helpful I was very impressed w/ the helpful nature of Cindy when I first pulled into the garage. She went out of her way to answer my questions and provide a I was very impressed w/ the helpful nature of Cindy when I first pulled into the garage. She went out of her way to answer my questions and provide a short tutorial on some of the features to my GLC 300. The additional service was fine and the over-all experience was great. More

Excellent service Very quick in and out, super knowledgeable person, Tom Lood , took care of my car and got me a loaner immediately. Told me exactly what I needed and Very quick in and out, super knowledgeable person, Tom Lood , took care of my car and got me a loaner immediately. Told me exactly what I needed and got me on my way. The same thing when I picked up my car , he had it ready to go and took care of everything he said it needed and I was on my way More

Great service! Helpful, friendly and professional, they took the time to track down the issue with my car and fix it properly. Since they knew it might take s little Helpful, friendly and professional, they took the time to track down the issue with my car and fix it properly. Since they knew it might take s little longer, they even arranged to get me the same car as a loaner. More

Routine maintenance On a normal service, mechanic found several gasket leaks on the heads and transmission. Everything fixed perfectly. I had a loaner the whole time. Gre On a normal service, mechanic found several gasket leaks on the heads and transmission. Everything fixed perfectly. I had a loaner the whole time. Great communication by service adviser Ken! More

Rating the dealer I am a loyal customer but it is getting very difficult to negotiate the price with the new manager Mark,which is sad because I think I have to look fo I am a loyal customer but it is getting very difficult to negotiate the price with the new manager Mark,which is sad because I think I have to look for other dealers to get what I need! Mark does not have any business skills to make a deal with customers! He is very rude and abrupt! He spoke to me very down which made me feel that I was a beggar on the street! It was much easier to deal with the previous manager, Bob, and sad to see he is gone!!! More