Autohaus on Edens

Lots of free time but too busy to help. I went to the dealership to have a few recalls addressed. I’m a single mom with a toddler and when I dropped off the car and picked it up the porters I went to the dealership to have a few recalls addressed. I’m a single mom with a toddler and when I dropped off the car and picked it up the porters stood around and watched me struggle to transfer the car seat to the loaner then back again. When I was returning the car, while I was struggling with the seat my daughter took off and was running around the busy garage. I was afraid she’d get hit. The gossiping porters couldn’t be bothered to help. Solid “C-“ service. More

Schedule B inspections Easy to schedule appointment. Loaner was also ready for me. Dropped the car in the morning and it was ready to be picked up by 5PM. Easy to schedule appointment. Loaner was also ready for me. Dropped the car in the morning and it was ready to be picked up by 5PM. More

Great service department My experience with the Autohaus service department was perfect from start to finish. I found the staff to be friendly, professional and helpful and w My experience with the Autohaus service department was perfect from start to finish. I found the staff to be friendly, professional and helpful and was very satisfied with the quality of the work done. More

Car no ready!! Service good. But came to Autohaus at 4 because car was promised. Car was not ready & didn’t call. Car was ready next day at 3. He did apologize Service good. But came to Autohaus at 4 because car was promised. Car was not ready & didn’t call. Car was ready next day at 3. He did apologize More

Great experience Everything handled professionally and efficiently - Eddie always takes great care of our family. Cindi greets ands helps you and makes for a wonderful Everything handled professionally and efficiently - Eddie always takes great care of our family. Cindi greets ands helps you and makes for a wonderful customer service experience More

Recommend AonE Always helpful and trying to do the right thing. Appreciate the recommendations. Service is straightforward and transparent and accommodating my sched Always helpful and trying to do the right thing. Appreciate the recommendations. Service is straightforward and transparent and accommodating my schedule. Sales experience was for me always very pleasant and efficient. More

Always so easy to come here for service , This service center is a pleasure, They organized. My loaner was gassed and ready , They paired my phone to the loaner and got out in 5 minutes, This service center is a pleasure, They organized. My loaner was gassed and ready , They paired my phone to the loaner and got out in 5 minutes, Ken and Cindi are always a plesure to work with! More

Great service Very communicative, structured, and proactive. Would recommend this service center and the team. Waiting area had bagels and drinks, which I also ap Very communicative, structured, and proactive. Would recommend this service center and the team. Waiting area had bagels and drinks, which I also appreciated. Thank you More

great service Tom Lodd's customer service is exceptional. Car was done is one day. As always he called me right away. I would definitely bring my car back if necess Tom Lodd's customer service is exceptional. Car was done is one day. As always he called me right away. I would definitely bring my car back if necessary! More

Autohaus on Edens - First Class Service and Communication I recently had to bring my Mercedes Benz in to address a recent recall regarding the airbags. Each time I visit Autohaus on Edens I am immediately gr I recently had to bring my Mercedes Benz in to address a recent recall regarding the airbags. Each time I visit Autohaus on Edens I am immediately greeted by Julie Michel and the professional and courteous staff who provide first class service and communication from the beginning to the end of my service journey. Tom Lood, Ken Dunaway, and Eddie Garcia are all extremely knowledgeable and transparent when communicating service options, cost and alternative transportation while my car is being serviced. I never have felt pressured or misinformed and the service experience is exactly what you would expect it to be from Mercedes Benz. More