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Autohaus on Edens

Northbrook, IL

Overview
Employees
Reviews
Vehicles
4.7
3,250 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,250 reviews

April 18, 2024

Dimitri, Michal, and Ricky are extremely professional and courteous. They made the purchase process easy. More

by pldf2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michal Regulski, Dimitri Psihogios
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April 18, 2024

Great service team. Very organized and moved me thru check in and rental car quickly. More

by RUDOLPH_DENISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 17, 2024

All members exhibit professionalism and are exceptionally helpful. They are willing to collaborate on any matter.” More

by ZAKLINAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Sanchez
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April 17, 2024

Great service. Tom Lood is always very helpful and takes time to explain any service or repairs needed. More

by TOMBLVD
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 17, 2024

I purchased a one year old GMC pick up truck for close to $70,000 from this dealership. Three weeks after owning the truck I got a flat tire and was stranded on the side of the highway because the truck did More

by taillightsolutions
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michal Regulski
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Apr 17, 2024 -

Autohaus on Edens responded

We are truly sorry to hear about your experience and the inconvenience you faced. It is indeed our responsibility to ensure that all vehicles, new or used, are equipped with essential safety equipment like a jack and tire changing tools. We apologize sincerely for this oversight and the stress it caused you. Please know that we take your feedback seriously and are already in discussions with our senior management to address these concerns thoroughly. Our aim is also to prevent such issues from occurring in the future. We will reach out to you privately to resolve and address this matter. Thank you for bringing this to our attention. We appreciate your patience and look forward to speaking with you soon. Warm regards, Emal Noor Sales Director

May 09, 2024 -

taillightsolutions responded

As of 5/9/2024 I have still NOT received the jack and tools from Autohaus which relates to me they are absolutely incompetent and cheap. They also never provided me with a physical owners manual or associated books for the truck. I will NEVER do business with this dealership again nor will my family. So buyer beware !!!

April 16, 2024

I highly recommend John Morsy! He is a Great Mercedes Service Rep! He answers all my questions and he is efficient in gettimg my car serviced! I highly recommend Autohaus on Ede More

by cristinaflorodmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 16, 2024

Both Ken and John in service always take great care of me (and my car) More

by reneelallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Gomez
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April 15, 2024

They delivered the car in perfect condition. All our issues were addressed, explained and dealt with. More

by VAINDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Ruscitti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoyt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michal Regulski, Jorge Gomez
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April 15, 2024

Advisor was helpful and knowledgeable. Offered loaner car and the delivery was done timely as promised. More

by tandocedward534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 12, 2024

Always welcoming and pleasant, I received concerned and helpful assistance. They are also very thorough in service and explanations. More

by SUZIEKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
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