Autohaus on Edens - Service Center

Autohaus on Edens responded

Hi Ceyhun, Thank you for your feedback, and we're truly sorry to hear about your experience. It’s clear we fell short, and we understand how frustrating that must have been—especially when you took the time to come back and things still weren’t ready. We’re addressing the scheduling and communication issues you mentioned to ensure this doesn’t happen again. While we're glad your refund was ultimately processed, we agree that it should have been handled more smoothly and respectfully from the start. We appreciate you bringing this to our attention—it helps us improve. If you're open to it, we'd welcome a second chance to make things right.

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with sales. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

Autohaus on Edens responded

Dear Malahat Qureshi, Thank you for taking the time to share your feedback and for recognizing our team with good scores—we truly appreciate your support and are glad our staff could meet your expectations in many areas. We’re sincerely sorry to hear about the inconvenience caused by the GLS not being taken out of maintenance mode and the missed car wash despite your reminders. This is certainly not the level of service we strive to provide, and we regret that it impacted your day and schedule. Your comments have been shared with our service team to help us improve our processes and ensure such oversights are avoided in the future. We value your time and trust, and we hope to have the opportunity to better serve you on your next visit. Thank you again for your feedback and for giving us the chance to improve.

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!