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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,410 Reviews

2,410 Reviews of Autohaus on Edens - Service Center

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March 24, 2023

Very pleased with the service. Just moved here from out of state and relieved to find a Mercedes dealership that is as good as the one I dealt with for many years. Thanks so much! More

by JGIVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gross
March 23, 2023

Sure, here's a compliment for a car salesman: "Your exceptional customer service skills and in-depth knowledge about the vehicles made my car-buying experience a breeze. Your friendly and approachable More

by kadams1180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2023

Very personable staff with excellent customer service ethic…but loaners are never available. Cannot reserve when making appt on line. More

by LEO111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gross
March 23, 2023

Gary was very friendly and responsive. He explained everything what should be done for the first place. Thank you very much! More

by VALENTIN.ROYTENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gross
March 22, 2023

Wagon with 115K serviced. Great job and communication. Kept me in the loop at all times. More

by MICHAELEISNER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Faisal Asghar
March 21, 2023

Tom Lood is my Service Center representative and is excellent to work with. He goes above and beyond, is thorough, efficient and is always accessible for questions. I trust him with my car and look t More

by CONSTANCE.M.GEKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2023

Tom is great! He is always fast and friendly. He also helped me find the best possible deal out there. Thanks for all your help Tom. Cindy is also very friendly an More

by brianna84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Gross
March 21, 2023

Heather and Ken were great to work with. They went above and beyond and addressed all my needs and concerns. Thanks you ! More

by ASAKKOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Dockins
March 21, 2023

Ed and the team do a great job every time I’m there. Helpful, accurate and very accommodating. More

by MARKSPARISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2023

Very friendly and professional team! Excellent customer service no matter who I work with or speak too. More

by MVHORVATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Gross
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