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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,409 Reviews

2,409 Reviews of Autohaus on Edens - Service Center

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January 18, 2023

Very expensive compared to other MB dealers around the area they wantet to charge me $475 for a battery replacement when the other MB dealer charged me only $235 more than double. I think they are out the More

by ORIANDDILO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mulhern
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Dockins
January 18, 2023

Great Service by the entire staff. Ken and his crew was quick, accurate and got me turned around quickly. More

by J money
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2023

Stuck with finding an intermittent problem, and made the repair easy and efficient for me with a loaner car, and text messaging on progress. Plus I got a car wash. More

by JOHN@SCHLADWEILER.COM
Recommend Dealer
Yes
Employees Worked With
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2023

Great experience! I got in and got out in less than 2 hours. The car was delivered to my doorstep on the same day. The visit was fast and informative; I love my new ca More

by NATALIA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damien Galvin
January 18, 2023

Service was great but the loaner car was difficult to get but once they realized this they helped but I really need to be very pushy and get others involved More

by MEETA23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Gross, Heather Dockins
January 17, 2023

One of my belts broke and Tom was able to get me in for service on a few hour notice and got the car back the next day. More

by jsofro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2023

This dealership helped me with a bad tire as I drove in without an appointment. I very much appreciate their quick and courteous service, especially that of Heather Dockins. More

by PFITZELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Dockins
January 17, 2023

Tom Lood was excellent, polite, and a good problem-solver. The service people had made a mistake and after "opening" the car, they realized that they had ordered the wrong parts. Those pa More

by alicia.loffler
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2023

The staff was pleasant and helpful. The car was returned in excellent condition. Rather overwhelmed by the number and cost of suggested additional work. Please note: I could not compl More

by PCREEDSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Gross, Heather Dockins
January 15, 2023

Eddie always takes care and f us like family. He makes bringing your car in easier! More

by VKWALL1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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