Back

BMW and Mazda of Crystal Lake

Crystal Lake, IL

4.9
610 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied. We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle. We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you! When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
Contact Dealership

360 S Illinois Rte 31

Crystal Lake, IL

60014

Directions

By Type

Showing 610 reviews

May 09, 2019

2019 X5 Michelle and Tyler both assisted us with the sale, the dealership from top to bottom goes above and beyond to assure you are pleased with your purchas More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cogdill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler, Rob Jacobus
April 28, 2019

Excellent service! I was looking for a newer vehicle so I can hand down my 20 year old Buick Regal to my son. From the moment I stepped foot in the dealership, I felt li More

by DAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Gruendemann, Tyler McMillin
April 20, 2019

ZoomZoom!!! Let me start off by saying that I've purchased quite a few new vehicles. Eric Pedersen was great to work with and made my most recent purchase one of More

by Driver1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Pedersen
Apr 22, 2019 -

BMW and Mazda of Crystal Lake responded

Thank you so much for choosing us!

April 15, 2019

Great Experience Wonderful experience trading in my Range Rover for a 2019 BMW X5. The technology in the car is unbelievable! Fantastic customer service by Tyler and M More

by Steve
Recommend Dealer
Yes
Employees Worked With
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler McMillin
Apr 22, 2019 -

BMW and Mazda of Crystal Lake responded

Thank you Steve! We are all so excited for you!

April 10, 2019

Superb Service, Completely Satisfied The Team at Crystal Lake BMW was amazing, they found me the perfect car! I highly recommend anyone looking for a new car to stop by. They are committe More

by Jamieandericka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Liautaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Canova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Spears, Derek Gruendemann, Rob Jacobus, TIm Conlon
Apr 22, 2019 -

BMW and Mazda of Crystal Lake responded

Thank you so much! Enjoy your new ride :)

April 05, 2019

No pressure experience. Very informative. Awesome experienc Extremely easy to deal with. Super knowledgeable about all the vehicles and match my needs with the best priced car for me. Definately a customer for More

by Liz Z
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Villa Ortega
April 04, 2019

Great dealership, Eric is awesome!!! Great experience buying my 2014 Mazda CX-5! Eric was very friendly,knowledgeable and helpful. He took his time going over every aspect of the car. No More

by Nikki, Algonquin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Spears, Eric Pedersen
April 03, 2019

Traded in great shape 2015 Honda CR-V for a new Mazda CX-5. We hoped we worked enough on the difference between the 2015 and the new 2019 Mazda CX-5. The primary driver (my spouse really preferred this SUV over More

by 1971Mach1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler McMillin
March 31, 2019

Eric was great and very informative and professional Eric was the best helped me with all information and was very transparent. Would recommend him to all my friends and family. I will tell all my cowor More

by Bmwbill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Pedersen
March 31, 2019

Great experience! Eric made my first experience of buying a car both easy and enjoyable. He took the time to show us several cars and answered all of our questions. Eri More

by Carguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pedersen
...
45
...