BMW and Mazda of Crystal Lake

Great and Easy Buying my Mazda was a good experience. Tyler the salesman was straightforward. No game playing during negotiations. Everyone I dealt with was pro Buying my Mazda was a good experience. Tyler the salesman was straightforward. No game playing during negotiations. Everyone I dealt with was professional and pleasant. More

Thank you Rob! I visited this dealership for the first time and was working with another person in service who I feel left me hanging. I was going to pick my car up I visited this dealership for the first time and was working with another person in service who I feel left me hanging. I was going to pick my car up and not come back, but rob saved me as a customer. He helped me when I came back in to get my car and he was AWESOME! He was so professional and helpful, he really seemed to go out of his way to help me and answer all my questions. Other dealerships seem to get you in and push you out the door. I have dealerships that are closer to me but I will definitively make the drive back here just to see Rob! Thank you Rob! More

AMAZING customer service I have received nothing but AMAZING customer service, past just the point of sale, from everyone I had the pleasure of dealing with at the dealership, I have received nothing but AMAZING customer service, past just the point of sale, from everyone I had the pleasure of dealing with at the dealership, but particularly from Michelle Canova. I will undoubtedly purchase from this dealership again. More

Eric is the Best! Having bought a Mazda CX-5 from BMW and Mazda in Crystal Lake through Eric back in 2015, when it was time to purchase a second vehicle, we knew where Having bought a Mazda CX-5 from BMW and Mazda in Crystal Lake through Eric back in 2015, when it was time to purchase a second vehicle, we knew where to go. Eric is friendly, easy to work with, and goes the extra mile for his clients. The Mazda 3 we were looking for had quite specific features, and Eric was able to find the perfect vehicle for us at a very fair price. This Mazda dealership makes car buying easy. More

Pleasantly Serprised All too often when visiting car dealership there's a feeling of apprehension. But, it's not the at The BMW dealership in Crystal Lake. Everyone we met All too often when visiting car dealership there's a feeling of apprehension. But, it's not the at The BMW dealership in Crystal Lake. Everyone we met during our visit was corgal, knowledgeable and willing to take the time to get to know us and accomodate our needs. We initially came to have our vehicle appraised and consider our options. In the end we traded in our vehicle (we were happy with the trade-in $ amount. Which was given by the way, without obligation to buy another vehicle). So this, did give us an opportunity to look at a new vehicle. Special thanks to Michelle's efforts in finding just the right vehicle for my wife. We test drove several vehicles before finding just the right one. She's soooo happy! We look forward to buying our next vehicle at BMW in Crystal Lake! More

2018 BMW X1 Michelle helped us find exactly what we were looking for at a reasonable price which made the sale extremely smooth, none of the pressure or awkwardne Michelle helped us find exactly what we were looking for at a reasonable price which made the sale extremely smooth, none of the pressure or awkwardness of a typical car sales experience. Thanks again Michelle & Anderson Crystal Lake! More

Couldn’t be happier getting this Mazda. I was driving around a black 08 Chevy Impala SS for a few years before looking into buying something with similar power, better gas mileage and better I was driving around a black 08 Chevy Impala SS for a few years before looking into buying something with similar power, better gas mileage and better style at the same time. I looked into the Mazda 6 GT in soul red at my local dealership and instantly loved the performance of the car besides the amazing looks inside and out. The sport mode feature is great for passing people up or merging into high speeds. Also, one of the best things about this car is that there’s not many on the road which makes you stand out so much more from all the Camry and Accords. Working with my dealership was a smooth process and they really helped me out in choosing what I wanted, very friendly and clean dealership. More

Good experience The whole process, from walking in the door (w/the intention of buying a car) to scheduling & getting service work done, was Quick, Friendly, Easy! The whole process, from walking in the door (w/the intention of buying a car) to scheduling & getting service work done, was Quick, Friendly, Easy! More

Excellent experience!! Typically a new purchase can be a stressful, exacerbating experience. Fortunately, the folks at BMW of Crystal Lake made my experience extremely enjoy Typically a new purchase can be a stressful, exacerbating experience. Fortunately, the folks at BMW of Crystal Lake made my experience extremely enjoyable. They have a courteous staff who take the initiative and go the extra mile for their customers. Go there and find out for yourself! More

2016 Mazda CX5 Miguel was professional and was able to answer my questions on the vehicle. He did not have to involve a sales manager at the start as some automotive Miguel was professional and was able to answer my questions on the vehicle. He did not have to involve a sales manager at the start as some automotive sales folks do. I was given a test drive and then no pressure to make the purchase. I was actually given the choice to come back the next day to make final decision. I really was impressed with this method of selling. I have yet to need a follow up with the Dealership. At this time completely satisfied. More