BMW and Mazda of Crystal Lake

Got another great car with great service I have been with Anderson BMW in Crystal Lake Il for about 18 years, on my 7th BMW some convertible some sedan with them. I have always been treated I have been with Anderson BMW in Crystal Lake Il for about 18 years, on my 7th BMW some convertible some sedan with them. I have always been treated with the best excellent service since day one. Just picked up my new "TOY" convertible 2 weeks ago for my 50th birthday and was working with Bob Miller and may I say he is a man with great customer service and a pleasure to work with, as is all of the staff. You will continue to have me as a customer for a very long time. I will always recommend you. Thanks again. Sandy Bradshaw More

Happy to join the Mazda family After looking a couple dealerships, I was happy I chose Anderson to work with for my first Mazda purchase. It was great to meet and work with Bob. He After looking a couple dealerships, I was happy I chose Anderson to work with for my first Mazda purchase. It was great to meet and work with Bob. Helped me see different options with the CX-5, ultimately settling on the best choice for me. Including adding some options which Jeff arranged and had completed in no time at all within the next week. I am loving my new vehicle more every day and am happy I chose to switch to Mazda! More

AMAZING EXPERIENCE!!! From the moment I stepped into the dealership I was greeted by Gale and Steve. I could tell they had my visit planned from the beginning. From the From the moment I stepped into the dealership I was greeted by Gale and Steve. I could tell they had my visit planned from the beginning. From the vehicle walk around to working with Rich in finance they did not miss a beat. Heather spent a considerable about of time with me reviewing my new BMW...ON HER DAY OFF! Overall this was by far one of the best experiences I have had with a car dealer and I have 42 prior experiences in purchasing a vehicle. What an amazing place! Dan, the general manager didn't hesitate getting involved and ensured that I felt like a VIP with the red carpet rolled out. What a fantastic team you have in place and I would recommend this dealership to everyone I know! I will definitely be making referrals and coming back for my next vehicle! More

2018 BMW 530i I really feel valued as a customer everytime I walk inside this dealership. Likewise, Bob and Steve really went far and beyond to make sure that I'm g I really feel valued as a customer everytime I walk inside this dealership. Likewise, Bob and Steve really went far and beyond to make sure that I'm getting the best value for my car. Heather also did a great job on walking me through the new features of my BMW. More

They helped me buy my first car and sell my first car I bought my first car several years ago at Mazda of Crystal Lake and just loved it. Recently, my situation changed and I found that I no longer need a I bought my first car several years ago at Mazda of Crystal Lake and just loved it. Recently, my situation changed and I found that I no longer need a car. Mazda of Crystal Lake made the process of selling my car as painless as possible. I'll miss my baby but she's going to a good home More

Mazda CX-5 new purchase I would recommend anyone looking for a BMW or Mazda to go see Bob Miller. He made our experience enjoyable and was very patient with us trying out car I would recommend anyone looking for a BMW or Mazda to go see Bob Miller. He made our experience enjoyable and was very patient with us trying out cars and looking into options. Great person and not pushy sales at all. Very genuine! More

Professional, Generous, And Trustworthy I worked with Bob Miller to shop for a used BMW 5-series. He was FANTASTIC, not at all pushy and very knowledgable in steering me in the right directi I worked with Bob Miller to shop for a used BMW 5-series. He was FANTASTIC, not at all pushy and very knowledgable in steering me in the right direction. He helped me get a great price. After a week, I realized the vehicle had a minor bearing issue, and I called in for service. Without even being asked, Bob and his team took on the expense to have it fixed. These are true, honest professionals and their service will not be overlooked—I plan to shop here for all of my vehicles moving forward. More

Turbo F150 The truck was waiting for me when I arrived. Great start. Tyler was very helpful, not pushy and although it was late he never seemed to rush us. He ad The truck was waiting for me when I arrived. Great start. Tyler was very helpful, not pushy and although it was late he never seemed to rush us. He admitted he didn't know a lot about the F150 and that was huge for me. Some salesman will pretend to know everything about every car. I had a great experience from a call when I didn't show up as scheduled to a follow call the next day. More

Great No Hassle Experience After nightmare past experiences buying a car of every clichè you can think of, we braced ourselves for another "typical" car buying experience. We ha After nightmare past experiences buying a car of every clichè you can think of, we braced ourselves for another "typical" car buying experience. We had the exact opposite. Straight forward, helpful sales person. No pressure, either. They didn't have the exact car we wanted so they got it from another dealer. Sitting down with finance person was low key as well. We are still in shock how easy and low stress our experience was. We highly recommend them! More

Stellar Customer Service Tyler, our product specialist, and Derek, the sales manager, were beyond outstanding in the customer service department. We had been to several deale Tyler, our product specialist, and Derek, the sales manager, were beyond outstanding in the customer service department. We had been to several dealers and were not impressed. Walking into Mazda of Crystal Lake was a different experience. They went out of their way to answer our questions, make us comfortable, and let their vehicles speak for them self. They were not pushy, but instead were incredibly helpful in making sure we got a vehicle that really met our needs and wants. Based on the customer service we received, especially in light of this being a day in age when customer service really lacks in most companies, we will be not only bringing our new Mazda in for maintence service at this dealership, but will also come back when we are ready to purchase our next vehicle. Thank you Tyler and Derek for a stellar experience! We couldn’t be happier! More