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BMW of Bridgewater

Bridgewater, NJ

4.9
2,265 Reviews
BMW of Bridgewater is a leading BMW dealer in New Jersey with over 40 years of experience servicing BMW customers in Somerset and Hunterdon counties. On behalf of our entire staff, we would like to welcome you and thank you for visiting our website. We offer superior sales, service and parts for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you. BMW of Bridgewater is proud to serve our area with quality BMW vehicles. With the latest models like the BMW 3 Series, 4 series, 5 Series, 6 Series, and the all new X5. We carry vehicles to fit everyone’s needs. Come over and visit us at 655 Route 202/206 in Bridgewater, NJ and test drive a new or pre-owned BMW. Our customers leave our dealership 100% satisfied with our exceptional customer service and our friendly staff. We have been providing BMWs to happy customers in Somerset and Hunterdon County and surrounding areas for years. We carry a variety of BMW Certified Pre-Owned vehicles for you to choose from, all of which have gone through our detailed quality inspection before being offered in our inventory. We offer financing services so you can get into the new or pre-owned vehicle you want without a problem. Whether you are in the market to purchase a new BMW, a used/Certified Pre-owned vehicle, or if you need financing options, we’ll help you find a car loan that works for you! Even if you have sub-standard credit or are a first time car buyer, you can trust that BMW of Bridgewater will get you into the automobile of your choice. We invite you to browse our pre-owned car lot in Bridgewater anytime!
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655 U.S. 202

Bridgewater, NJ

08807

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Showing 2,265 reviews

June 02, 2021

Overall Good serviceQuicker service while waiting would Overall Good service Quicker service while waiting would be better , for me it took longer than expected.(90-120) for simple oil change. Price can More

by Jogen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
Jun 03, 2021 -

BMW of Bridgewater responded

Thank you for taking the time to leave us this review and feedback. We do strive for efficient service and competitive pricing, and I will be sure to share these comments with our team. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Jeff Defonseka - Service Manager - 908-287-1800 x128

June 01, 2021

They still had quite a bit of inventory. There was no pressure after my test drive and after presenting me with a price. Quick transaction time after settling on a price. Knowledgeable and patient when More

by debecker34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

BMW of Bridgewater responded

It's great to hear that your car buying process went smoothly and quickly. Thank you for sharing this feedback so that others will know what it's like to be a guest at BMW of Bridgewater! We hope to see you for your first oil change.

May 30, 2021

Of course, I have a choice of BMW dealerships ( I live near Open Road and Freehold). I have experienced both: I deliberately choose bridgewater because of Salesperson Mark Ongsiako. More

by frjg74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Palombo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ongsiako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

BMW of Bridgewater responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful time working with Mark and the BMW of Bridgewater team. Safe travels, and we hope to see you back next time!

May 30, 2021

I worked with Mark and he was exceptional. His service is impeccable and made the process as easy as possible with no pressure. Thank you for being so professional and honest. It was great buying experience. More

by Srinivas1202
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ongsiako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

BMW of Bridgewater responded

Thank you for taking the time to review BMW of Bridgewater! We're happy to hear that Mark walked you through the purchase of your vehicle and we wish you safe travels!

May 29, 2021

This dealership makes mistakes and doesn’t want to right their wrongs. Shame on this dealership. I have been a customer for over 4 years and this is the service that they give customers. See ya More

by sungwon3058
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Yates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rokosny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

BMW of Bridgewater responded

I'm so sorry that you're upset. We are grateful for your business and it's disappointing this isn't the impression we've left. I would really appreciate the chance to speak with you about your experience directly; perhaps there is something that I can do to help. Please give me a call at your earliest convenience. Thank you, Jeff Defonseka - Service Manager - 908-287-1800 x128

Jun 14, 2021 -

sungwon3058 responded

Do NOT spend any money at BMW of Bridgewater. Unapologetic, Unprofessional, and incompetent staff members. After speaking with the service manager about my issue, nothing was resolved. Please do yourselves the favor and bring your business to another BMW dealership.

May 29, 2021

Poor service. Lazy Extremely rude customer service. They didn’t want to honor my warranty. Managers are the worst. Don’t go there! Not right More

by Bphillip
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lori Trimarco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Apgar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rokosny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

BMW of Bridgewater responded

This isn't the feedback we're accustomed to seeing and I'm concerned to read about your experience. I certainly want to look into what happened here, but I won't be able to without further information. Please call me when you have a moment so that we can talk this through together. Thank you, Jeff Defonseka - Service Manager - 908-287-1800 x128

May 28, 2021

Fantastic Dealership. I found the manager, Lawrence, was more than willing to work with us in getting the best deal possible for my new 2021 530Ix. I also found the genius, John to be very patient and knowl More

by bacc53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manjula Biju
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

BMW of Bridgewater responded

Thank you for sharing your feedback. We're glad to see that Lawrence, John, and Manjula were so helpful throughout the purchase of your 2021 BMW 530i xDrive. On behalf of all of us at BMW of Bridgewater, congrats and safe travels!

May 28, 2021

I’m blown away by the experience I had at this dealer! Manjula went ABOVE & BEYOND to make things happen for me. Superb customer service and professionalism! No wonder she’s a top performer. I was greeted More

by KhadijahInTheBeamer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manjula Biju
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

BMW of Bridgewater responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Manjula took such good care of you here at BMW of Bridgewater, and we will certainly let her know that you appreciate her help. We are grateful to have you as part of the BMW family, and we hope that you continue to enjoy your newly purchased vehicle!

May 28, 2021

Joel was upfront, honest and reliable. He knows his audience and is a pleasure to work with. I will be a repeat customer! Thanks Joel DB More

by dbonomo3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

BMW of Bridgewater responded

We are overjoyed to hear that Joel earned your business with his five-star service. Thank you so much for joining the BMW of Bridgewater family! We wish you safe driving and look forward to working together in the future.

May 27, 2021

Savitri was absolutely outstanding to work with ! I traveled from upstate NY to NJ to build my X6 . Great communication and made the experience stress free . Amazing service ! Highly recommend! Five st More

by Sarah.lyon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Palombo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savitri Persaud
May 27, 2021 -

BMW of Bridgewater responded

Sarah, thank you for taking the time to leave us a review! It was our pleasure to assist you here at BMW of Bridgewater, and we will certainly let Savitri know that you appreciate the help. We hope that you continue to enjoy your BMW X6!

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