Customer service was great UP UNTIL you sign the agreement.
Ethics? Non existent. Sales advisor Carmine was very patient and knowledgeable throughout my car shopping experience. Carmine verbally represented to me at the time that the registration renewal is "covered" under the agreement. To my surprise, it was NOT!
When it came time to renew my registration, I contacted the dealership was told by the front desk receptionist Liliana that "it's strange and it should be covered". I was then connected to Rob Aanasov, the sales "manager", who said he would "take care of it" because he was "nice" and wanted to "help his customers out". Subsequently, I was handed an invoice that included an UPCHARGE in addition to the actual registration renewal fee. I was in a rush to go so I reluctantly paid and called back later to settle this.
Not only was there no apology for the verbal misrepresentation at the time of sale, Rob the so called "manager" really did not "manage" the situation well at all. Rob could not articulate what the nature of the upcharge was and insisted that he was "covering his cost". Hey Rob, have you heard of something called google? I, the customer, had to google the name of the charge and found out that it was the platform that the dealership uses to assist its customers on registration renewals.
Well, it sounds like a fixed cost to the dealership given that I will not be the first, nor be the last customer that the dealership renews registrations for. I politely requested for the upcharge to be refunded due to the misrepresentation during the sale. Rob said he could not honor what was promised by the salesman because it was not on paper.
So I ask, where was the "nice" and "help" in all of this?