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BMW of Catonsville - Service Center
Baltimore, MD
413 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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413 Reviews of BMW of Catonsville - Service Center
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February 12, 2022
Great customer service, and Keon is a awesome service advisor. He care for your car like it’s his own. advisor. He care for your car like it’s his own. More
by Cheryl
Employees Worked With
Helpful February 05, 2022
BMW Catonsville service rocks! Appointment made. Car was taken in immediately. . Loaner provided as promised. Loaner was a bmw to match the model I’m driving. Entire staff was professional. So cool th was taken in immediately. . Loaner provided as promised. Loaner was a bmw to match the model I’m driving. Entire staff was professional. So cool that a video was created and provided by the technician of my car and the service performed. Loved it. Ricky C was the best service advisor I’ve worked with to date. He cares about the customer. My car was finished service near closing time. Ricky waited for me (30 mins past closing time) to pick up the car. Total care for the customer. Thank you Ricky!! You deserve kudos from leadership! Highly recommend BMW Catonsville for service. I’m a lifetime BMW owner and customer here! More
by michela_c2003
Employees Worked With
February 02, 2022
Excellent excellent excellent excellent excellent excellent excellent excellent excellent service and staff. My go to dealership when I’m in the Maryland area. excellent excellent excellent excellent service and staff. My go to dealership when I’m in the Maryland area. More
by harper
Employees Worked With
January 31, 2022
Neil Taylor is excellent. He is extremely knowledgeable as well as attentive to details. He keeps you informed of the status of you car. He explains in understandable terms the problem and the solution. I as well as attentive to details. He keeps you informed of the status of you car. He explains in understandable terms the problem and the solution. I front both my BMWs to Neil. More
by 3Beagles
Employees Worked With
January 17, 2022
Terrific customer service with a friendly staff meeting customer needs. I always feel like my vehicle is getting top notch care. customer needs. I always feel like my vehicle is getting top notch care. More
by paul.tessitore
Employees Worked With
December 31, 2021
Love Brittany Hill awesome service advisor. Always keep me well aware with anything that is wrong with my vehicle. Love her energy always the best. me well aware with anything that is wrong with my vehicle. Love her energy always the best. More
by Mech8789
Employees Worked With
December 31, 2021
I really enjoy getting my car serviced at BMW! The customer service is great and always professional customer service is great and always professional More
by Mking0701
Employees Worked With
December 30, 2021
I recently took my 2020 BMW X5 in for repair of 2 of my wheels. Jamie Brenneman is my service advisor, and as usual she and the service team did an outstanding job. I can't see where I had any wheel rash o wheels. Jamie Brenneman is my service advisor, and as usual she and the service team did an outstanding job. I can't see where I had any wheel rash on either wheel. I am delighted with the repair to my beautiful X5. More
by vanurse1979
Employees Worked With
December 16, 2021
Care for customer and aftermarket attention to detail is superb. East to contact and communicate with superb. East to contact and communicate with More
by lha72
December 05, 2021
I purchased a used 2018 BMW 340 from a BMW dealership in Virginia. After a while I noticed a wind noise in the cabin. I stopped by the BMW of Catonsville (since it was close to my house) where the Service M Virginia. After a while I noticed a wind noise in the cabin. I stopped by the BMW of Catonsville (since it was close to my house) where the Service Manager, Mr. Mel Cuesta kindly agreed to test drive my car to identify the issue. Mr. Cuesta went above and beyond to make sure the problem is diagnosed; he personally followed up with BMW to find out what's covered under the warranty and what's not, and at the end he found a solution with just a small fee to me. I'm very satisfied with the customer service I received, and highly recommend Mr. Cuesta and this dealership. Mr. Ricky Catalan was also very helpful and I appreciate his assistance very much, as well. More
by Babak
