BMW of Catonsville - Service Center

I have been very happy with the service at this dealership and especially pleased with the patient, courteous and helpful service of Keon Tobin. dealership and especially pleased with the patient, courteous and helpful service of Keon Tobin. More

Extraordinary service and care by Brittany Hill of BMW of Catonsville: I would like to extend my appreciation and gratitude for your outstanding employees – Brittany Hill (BMW Service Advisor) and George Catonsville: I would like to extend my appreciation and gratitude for your outstanding employees – Brittany Hill (BMW Service Advisor) and George Panniell (Parts Staff). During my recent visit, they went beyond their call-of-duty to take care of the issues with my two BMWs. George went beyond human imagination to search and find the exact parts I was looking for. Both Brittany and George deserve Commendations for their honesty, service oriented, superior professionalism, and customer satisfaction focused work ethics. Their services for my family far exceeded our expectations. Employees like Brittany and George are the primary reasons for me, my son, and many other repeat customers at your dealership. Please, with your permission, I will be sending this Commendation note to BMW HQs in Germany and U.S. Thank you for maintaining such high standards at your dealership. Sincerely, Alex More

Brittany at BMW of Catonsville was an angel. I live several hours away and my elderly mother who has some memory challenges. My mother and her sister were trying to take my mother's car to get a I live several hours away and my elderly mother who has some memory challenges. My mother and her sister were trying to take my mother's car to get a battery replacement after having it jumped and accidentally pulled into the dealership next door and the battery died. Brittany went above and beyond by working to bring the car to the correct dealership and even proactively helped to drop the vehicle off when it was finished. Knowing you have someone who genuinely cares for her customers and goes out of her way to help out in a very stressful situation is rare these days. We are soo grateful to her and BMW of Catonsville for having such an amazing service advisor! More

My issue was a key fob replacement and pairing instructions. Fob was a day late arriving, which kept me home another day. Once received, parts and service folks gave instruction on how to pair wit instructions. Fob was a day late arriving, which kept me home another day. Once received, parts and service folks gave instruction on how to pair with my vehicle. Of course the steps were not correct, so had to have my car towed to dealership. Luckily, Brittany overheard me explaining why I was there with my vehicle on a tow truck. She took the new fob, entered the vehicle and within 5 seconds had the fob paired and the engine running! Her steps to pair were different from other folks, so she saved me so much time, trouble with work and effort (not to mention $$$) that her actions alone warranted the 5 star review!! I am extremely grateful for Brittany :)) More

Always helpful, professional, and friendly. Would do business here again. I love my bmw service Would do business here again. I love my bmw service More

It sucks to write this because my service writer (Brittany, and sales manager Jerry) has always been great to me for years now . However It all change last week. I took my X7 for service because AC (Brittany, and sales manager Jerry) has always been great to me for years now . However It all change last week. I took my X7 for service because AC wasn’t working. I was told it was fix and it wasn’t . Came to take another off day to bring again and this time was told is has a leakage. The part was not in stock so I was given a loaner(X5) took it on Wednesday and the next day which is Thursday. I took the car to work and park the car (I work in the car business also) it was 90 degree outside . By the end of my shift I went to the car and saw a Huge crack on the windshield. However there was NO chip or even a hole to show what the issue was. I told them asap and even got my SERVICE TECH out there. They took a look at the brand new car and said it has a defective windshield. Base of how the crack was Form the top of the hood without no dent or chip on it . I told the service manager . He said I Understand and will let the SERVICE DIRECTOR call you.It is a brand new car . Next day my insurance call me and tell me that BMW service manager put in a claim for a a damaged on windshield. STATING that I told them It was involve one another car? Not only was this a lie but also embarrassing to huge Mileone as a franchise dealership More

Jamie is a great service adviser, she listens and gets what needs to be done without a condescending attitude that other service advisers in the past have displayed. what needs to be done without a condescending attitude that other service advisers in the past have displayed. More

Keon Tobin is the best and communicates so clearly about your car. I would never go anywhere elses your car. I would never go anywhere elses More

This is the only dealership I will go to for service. Both Neil. and Mel can be counted on to provide excellent service Both Neil. and Mel can be counted on to provide excellent service More

I have been coming to this dealer for service for more than 10 years and was disgusted by the service I received today. I had a coolant engine leak and dropped my car off for assessment. The dealer quot than 10 years and was disgusted by the service I received today. I had a coolant engine leak and dropped my car off for assessment. The dealer quoted me $2000 for a radiator replacement. I agreed to the work and when I picked the car up, I noticed a significant paint chip on the car that was not there when I dropped it off. What's more disturbing is that when I pointed it out to Mel Cuesta he reviewed some video of when the car was came into the garage and insisted that the damage was there. It was not and the video does not show depth of the panel or situation. I have no reason to make this up. Mel, stuck to his script and could not have cared less about my complaint. I will never do business here again! More