BMW of Catonsville - Service Center

Best Service, Every Time! I’ve been going to BMW of Catonsville since I bought my 2001 X5. I’m still there with my 650i because of the continuous quality of service I get every I’ve been going to BMW of Catonsville since I bought my 2001 X5. I’m still there with my 650i because of the continuous quality of service I get every time I need to take my car in, particularly from my service adviser, Jamie Brenneman, and my mechanic (now Shop Foreman) Bill Adams. There isn’t a time I call in for a service the Jamie doesn’t give me my preferred appointment time, even same day. She throughly explains any repairs needed, always made sure a loaner was available and gets me back on the road asap. I totally appreciate her help, her positive attitude and it’s been a pleasure to talk to her over the years. Bill has looked after both my cars since the day I bought them. He guided me through any repairs, pointing out current problems and what we needed to watch in the future. The care he gave my old X5 was a big part of the reason I drove it for 18 years. It gave me great peace of mind to have that type of one on one relationship. I knew because of Bill’s vigilance I would always be driving a safe, sound vehicle. All aspects of the service department are top notch from everyone on the drop off driveway, the people in the Loaner Department, the mechanics that do the work to those who take time to wash the car! It’s their friendly attitude and professionalism that makes all my experiences memorable, efficient and easy. It’s being able to work with people like Jamie and Bill and everyone at the dealership who commit to giving excellent service that will make me a BMW of Catonsville customer for life! I can’t thank Jamie, Bill and everyone enough for always taking care of me like I’m part of the family! More

Neil Taylor My wife and I request Neil every time for our service. He makes drop off and pick up easy. He has always been very professional and he communicates f My wife and I request Neil every time for our service. He makes drop off and pick up easy. He has always been very professional and he communicates frequently with updates. More

Thanks, Zac! Working with Zac is always a pleasure. He is responsive, helpful, and conscientious, and always provides clear answers to my questions. No one likes h Working with Zac is always a pleasure. He is responsive, helpful, and conscientious, and always provides clear answers to my questions. No one likes having to bring their car in for service, but Zac makes it as pleasant as possible. More

Customer service I asked my representative questions about my required service and he explained everything in detail of what to expect he also was very knowledgeable a I asked my representative questions about my required service and he explained everything in detail of what to expect he also was very knowledgeable about all the questions I had about other services More

Always a great experience. Starts with Sigas Skirpa and Joe Feng in Sales. Always give me a great deal. The differentiator is Jaime Brenneman in service. Very professional. Starts with Sigas Skirpa and Joe Feng in Sales. Always give me a great deal. The differentiator is Jaime Brenneman in service. Very professional. Knows her stuff on the technical side. Always a real pleasure to work with. She has never disappointed me and always delivers. Truly understands what customer service is about. Last but not least, Linda Serpe always sends me out the door with a smile on her face and a great loaner which I appreciate. More

Always happy! I’m always happy after a visit. Friendly staff, convenient loaners, and they make sure my car is in perfect condition! Definitely recommend to everyon I’m always happy after a visit. Friendly staff, convenient loaners, and they make sure my car is in perfect condition! Definitely recommend to everyone. More

BMW Of Catonsville - Best Of The Best!! A loyal BMW Catonsville customer since 2006. The staff is always polite and really makes you feel special. I can’t say enough about Keon (my service A loyal BMW Catonsville customer since 2006. The staff is always polite and really makes you feel special. I can’t say enough about Keon (my service advisor)and the entire service department. No problem with making appointments online or over the phone.Loaner Car no problem! Always comparable to what you have.Keon keeps me updated if I decide to wait and they definitely try to make you comfortable while you wait.(bottled water,coffee,snacks,etc. tv and WiFi) l always ask for Keon because he explains thoroughly the service, that is needed and any other issues with my car. He is very personable and makes you feel comfortable as do the entire facility. Sales department is great also!! Would not go anywhere else! More

Very pleasant, & professional. Kept me informed Mr. Tobin made me feel comfortable with my car being serviced & insured me every thing would be fixed correctly. He kept me informed & updated in my s Mr. Tobin made me feel comfortable with my car being serviced & insured me every thing would be fixed correctly. He kept me informed & updated in my service. More

Amazing service!! Every dealership needs a Brittany Hill! I have two BMWs a 2018 X5 and 2017 M240i. Getting them Serviced can become overwhelming because each on each Every dealership needs a Brittany Hill! I have two BMWs a 2018 X5 and 2017 M240i. Getting them Serviced can become overwhelming because each on each is on its own schedule. Brittany stays on top of it for me and this woman is amazing. Very customer driven, pays attention to detail and always ready and willing to go above and beyond to make the customer happy. She return calls and makes sure your vehicle Is also in top notch condition. The thing I love about this center is that they come to my house and pick up my cars and bring them back! Very nice thing they do for me because as a busy realtor I barley have time to do anything. One of the reason I love my bmws so much is because of Brittany, She makes them driving so much fun because they are always taken care of! BMW please take care of her because you guys are very lucky to have her. More people in the car business can learn a lot from her! Thank you Brittany for your amazing love and Dedication to your job! Also shout out to Sam Choi wonderful guy and also very kind and helpful with understanding finance paperwork! I Love this dealership and I’ll Never buy from anyone else. BMW Catonsville rock on!!! More

Neil and the dealership have Always provided excellent svc. Excellent dealership and cusomter service in all aspects. Neil always provides excellent service. We will use Catonsville BMW again to lease another B Excellent dealership and cusomter service in all aspects. Neil always provides excellent service. We will use Catonsville BMW again to lease another BMW next year. More