BMW of Darien

Tim was great - helpful, responsive and informative during the sales process. Anthony was helpful and informative as well. Straightforward and fair pricing. Easy to work with. during the sales process. Anthony was helpful and informative as well. Straightforward and fair pricing. Easy to work with. More

Had my vehicle serviced here. The process could not have been easier. The team was knowledgeable and efficient. I was kept up to date on progress and the work was done early. Pick up took less than a minute been easier. The team was knowledgeable and efficient. I was kept up to date on progress and the work was done early. Pick up took less than a minute and the detailing of the car was excellent. One of the easiest service experiences I have had and the team was very pleasant. More

The team was very attentive they were clear about the different options we had and Steve was a pleasure he is so knowledgeable and so good at explaining things different options we had and Steve was a pleasure he is so knowledgeable and so good at explaining things More

By far the very best car buying experience of my life. From the beginning these guys knew what they were doing and were professional, prepared, personal and understanding. Sebastian had the car ready fo From the beginning these guys knew what they were doing and were professional, prepared, personal and understanding. Sebastian had the car ready for us to test drive, and let us drive without him, so we would be comfortable to discuss what we wanted. He was forthright about the price and our trade in amount, and there was no question about what the price would be. There was no, “Let me check with my manager and get back to you.” It was very straightforward. We had another dealership in mind but canceled after dealing with Sebastian. When we came to buy the car Anthony was superb. He had all the paperwork ready to sign and had copies already made for us. The entire process was smooth and he and Sebastian had everything worked out between them perfectly. We plan to come back to this dealership when we sell this car and many times after. They are the very best we have seen. A +++ More

BMW Darien has always been very helpful, friendly and professional. I have really enjoyed working with Anthony Fischetti as my service advisor. Thanks very much for your help! professional. I have really enjoyed working with Anthony Fischetti as my service advisor. Thanks very much for your help! More

Recall of Takata air bags Top notch service, with daily updates, from Anthony Fischetti - He Used Valet service to pick up and return my car to my home, without incident du Top notch service, with daily updates, from Anthony Fischetti - He Used Valet service to pick up and return my car to my home, without incident during this Covid-19 Pandemic - He did a complete inspection of the vehicle, and found numerous, problems & items to be corrected. Since the car isn't worth as much as the repairs would cost, I have decided to forgo replacing what needs replacing at this time. The Star total for BMW of Darien is 10 in my book - Talk About Customer Service - !!! More

Emergency request by me for a defect that created a dump truck feel when driving one Friday afternoon en-route to Florida from Maine. Request made by phone 5:15 pm. Service manager set up emergency plan t truck feel when driving one Friday afternoon en-route to Florida from Maine. Request made by phone 5:15 pm. Service manager set up emergency plan to take car on Saturday, 8 am, This manager kept me apprised of diagnostic results and the likely time to repair. In the end, car ready for pick up as estimated. Really pleased with how this emergency was handled by Darien BMW. More

Everything went very well. Pick up in the morning was on time. Plenty of notifications and prompt delivery. First time using Frank and he did a great job. time. Plenty of notifications and prompt delivery. First time using Frank and he did a great job. More

My sales representative, Christopher Quaglio was very helpful on advising me to choose a vehicle from BMW of Darien. I had other options but decided that Darien BMW was the right fit for me. helpful on advising me to choose a vehicle from BMW of Darien. I had other options but decided that Darien BMW was the right fit for me. More

Outstanding service even in these pandemic times. Service agent Vince was thorough and kept me updated on all necessary repairs and costs. Turned out to be an issue covered under warranty and there were no p agent Vince was thorough and kept me updated on all necessary repairs and costs. Turned out to be an issue covered under warranty and there were no problems with the coverage. Thanks bmw! More