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BMW of Darien

Darien, CT

Overview
Employees
Reviews
Vehicles
4.8
2,163 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,163 reviews

May 06, 2023

Showed up w/o appointment - needed all tires changed. Got taken care of within 6hrs. Relatable professional service More

by Patrikbinkowskip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
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May 08, 2023 -

BMW of Darien responded

We're delighted to read your review! At BMW of Darien, we always strive to provide our customers with timely and professional service. It's fantastic to hear that our team was able to meet your needs with the tire change and that you found them approachable. Thank you for sharing your positive experience with us!

May 05, 2023

Service was done in a timely manner. Everyone was courteous and professional. Pleasure getting car serviced with BMW of Darien More

by Sam C
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
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May 05, 2023 -

BMW of Darien responded

We appreciate your kind words, Sam! It's great to know that you found our service to be courteous and professional and that we were able to get you back on the road in a timely manner. Thank you for choosing us for your service needs!

May 05, 2023

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by jlaird
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Legere
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May 06, 2023 -

BMW of Darien responded

Thanks for your five stars! Let us know how the team at BMW of Darien can assist you in the future--take care!

May 04, 2023

Excellent. My 5th purchase with BMW of Darien and they continue to be courteous, professional and transparent. More

by RG
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anderson Cherilus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Ciskowski
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May 04, 2023 -

BMW of Darien responded

It's always great to hear from a loyal customer like yourself! Our team is grateful for your continued trust in our dealership and we're committed to delivering courteous, professional, and transparent service every time. Safe travels in your new vehicle!

May 04, 2023

My latest service appointment at Darien BMW was excellent. Very knowledgeable service coordinator & good communication throughout. More

by Pawallace627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

BMW of Darien responded

We appreciate you taking the time to share your positive experience at BMW of Darien! We're so glad our knowledgeable service coordinator provided excellent communication throughout your latest appointment. Thank you for entrusting us with your vehicle's maintenance needs, and we hope to see you back should the need arise!

May 03, 2023

Excellent service! Jamie arranged the service on my car promptly and had arranged for a loaner. Very courteous! More

by mariak.2013
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

BMW of Darien responded

Thank you for your 5 stars and shoutout to Jamie! All of us at BMW of Darien appreciate your business!

May 03, 2023

My last experience was not a good one. Everything was very disorganized and the advisor had a bad attitude. More

by Bmwds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

BMW of Darien responded

I'm sorry to hear about the negative experience you had during your recent visit. We strive to provide excellent service with a smile here, and it's disappointing to hear that we fell short in your case. I would like to learn more about what happened and find out how we can make things right for you. If you could give me a call at your earliest convenience, it would be much appreciated. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 02, 2023

Well and fairly treated by Jeremy and angel was helpful. The process was painless. I would recommend the dealership More

by joemasiello
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Angel Fuentes, Jeremy Ciskowski
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May 02, 2023 -

BMW of Darien responded

Glad to hear Jeremy and Angel treated you well! Thank you for your recommendation of BMW of Darien, we greatly appreciate it and hope to see you again down the road.

May 02, 2023

Organized On time Follow up Courteous Inspection video was forwarded to me A professional dealership for service More

by Redwineconnor1
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2023 -

BMW of Darien responded

We're thrilled to receive your 5-star review! Our team understands the importance of follow-up and we're happy to hear that the inspection video was helpful. Thanks for your support!

April 29, 2023

We are very pleased with the attention of your service advisors. They are very knowledgeable, communicative and customer focused. More

by carolekelleher
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere
Report | Print
May 01, 2023 -

BMW of Darien responded

We're over the moon our team has demonstrated our commitment to customer service! Thanks for sharing your appreciation for BMW of Darien. Safe travels, and we'll see you next time!

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