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BMW of Darien

Darien, CT

Overview
Employees
Reviews
Vehicles
4.8
2,187 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,187 reviews

May 11, 2023

Initially, I was not going to write a review. However, since BMW sent me the links asking me to write a review, I decided to write. After having driven 1 brand new Lexus and 2 brand new BMWs, More

by jejugirl54
Recommend Dealer
No
Employees Worked With
Fab
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May 11, 2023

Great service in very sense. Anthony explained me everything, totally recommend. They give me a very nice new BMW as a replacement car More

by martinbenitezyavar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

BMW of Darien responded

Thank you so much for taking the time to review BMW of Darien! We will pass along your appreciation to Anthony. Safe travels!

May 10, 2023

Poor communication on timing and service took over a week. Very difficult to reach a live person on the phone to get answers. More

by Momcar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Telesco
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere
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May 11, 2023 -

BMW of Darien responded

We strive to deliver a seamless experience and it's disappointing to see we let you down. This does not sound like the thorough communication and timely service we pride ourselves on, and I apologize for any inconvenience we may have caused. I understand your frustration and I want to do what I can to make things right here. I won't be able to locate your contact information without a full name, so please reach out at your earliest convenience and I'll be sure to get back to you soon. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 08, 2023

From start to finish this was a great experience getting service performed. Great communication and Kieth my service rep is a true professional! More

by jcpaprotna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Orban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023 -

BMW of Darien responded

We're thrilled to see that you had a great experience at BMW of Darien! It means so much to read that our team provided excellent communication and that a true professional in Keith helped with your service. We appreciate the time you've taken to share your feedback and support. Drive safely!

May 06, 2023

Showed up w/o appointment - needed all tires changed. Got taken care of within 6hrs. Relatable professional service More

by Patrikbinkowskip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
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May 08, 2023 -

BMW of Darien responded

We're delighted to read your review! At BMW of Darien, we always strive to provide our customers with timely and professional service. It's fantastic to hear that our team was able to meet your needs with the tire change and that you found them approachable. Thank you for sharing your positive experience with us!

May 05, 2023

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by jlaird
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Legere
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May 06, 2023 -

BMW of Darien responded

Thanks for your five stars! Let us know how the team at BMW of Darien can assist you in the future--take care!

May 05, 2023

Service was done in a timely manner. Everyone was courteous and professional. Pleasure getting car serviced with BMW of Darien More

by Sam C
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
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May 05, 2023 -

BMW of Darien responded

We appreciate your kind words, Sam! It's great to know that you found our service to be courteous and professional and that we were able to get you back on the road in a timely manner. Thank you for choosing us for your service needs!

May 04, 2023

My latest service appointment at Darien BMW was excellent. Very knowledgeable service coordinator & good communication throughout. More

by Pawallace627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2023 -

BMW of Darien responded

We appreciate you taking the time to share your positive experience at BMW of Darien! We're so glad our knowledgeable service coordinator provided excellent communication throughout your latest appointment. Thank you for entrusting us with your vehicle's maintenance needs, and we hope to see you back should the need arise!

May 04, 2023

Excellent. My 5th purchase with BMW of Darien and they continue to be courteous, professional and transparent. More

by RG
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anderson Cherilus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Ciskowski
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May 04, 2023 -

BMW of Darien responded

It's always great to hear from a loyal customer like yourself! Our team is grateful for your continued trust in our dealership and we're committed to delivering courteous, professional, and transparent service every time. Safe travels in your new vehicle!

May 03, 2023

My last experience was not a good one. Everything was very disorganized and the advisor had a bad attitude. More

by Bmwds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

BMW of Darien responded

I'm sorry to hear about the negative experience you had during your recent visit. We strive to provide excellent service with a smile here, and it's disappointing to hear that we fell short in your case. I would like to learn more about what happened and find out how we can make things right for you. If you could give me a call at your earliest convenience, it would be much appreciated. Thank you, Trevor Martin - Service Manager - 203-662-2027

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