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BMW of Darien

Darien, CT

Overview
Employees
Reviews
Vehicles
4.8
2,167 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,167 reviews

February 04, 2023

Overall excellent from sales to finance dept. Anthony Matinez and Barbara Monick was second to none. Professional knowledgeable. My third car with them will never go to another Dealer they are the More

by merlinayuso16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barbara Monick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Martinez
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Feb 06, 2023 -

BMW of Darien responded

Thank you for the review. We're glad that Anthony and Barbara were nice to work with. We appreciate your business and these kind words here at BMW of Darien!

February 03, 2023

Efficient - no time wasting. Very professional and courteous. The car was washed after service. Fully recommend. More

by Akonon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

BMW of Darien responded

Akonon, thanks for stopping in for service at BMW of Darien! It's great to hear you are satisfied. Have a lovely rest of your day!

February 03, 2023

Good customer service , treated me the same with my old station car as they would with a newer one. Appreciate working with Chris. More

by Librandifamily
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
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Feb 06, 2023 -

BMW of Darien responded

Thanks for this feedback! It is great to hear that you felt taken care of by Chris and the team. We are here to help with any of your future service needs!

February 03, 2023

The customer service provided by Vince was second to none. Responsive. Professional. Knowledgeable. Highly highly recommended. More

by Tplosker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

BMW of Darien responded

It is great to hear that Vince provided outstanding customer service. He and the team appreciate your trust and support!

February 01, 2023

Overall excellent from sales to service. Great communication with customers. Friendly, professional and knowledgeable staff! More

by michaelharryconnolly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Orban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Martinez, Mike Liberti
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Feb 01, 2023 -

michaelharryconnolly responded

Great communication with customers. Friendly. Professional and knowledgeable staff!

Feb 01, 2023 -

BMW of Darien responded

Thank you for trusting us to be communicative, professional, and nice to work with. We appreciate your business and kind words here at BMW of Darien!

January 31, 2023

Keith is a gem! You are so lucky to have him working at BMW Darien. He was so helpful, kind, great personality. I felt so comfortable talking with him. He is certa More

by Lindagardner5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
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Jan 31, 2023 -

BMW of Darien responded

Keith is exactly as you described. He has a passion for assisting clients and is packed with knowledge. He will appreciate your kind feedback, Linda. Thank you for working with the BMW of Darien team. Until next time!

January 31, 2023

Not impressed at all. The Lyft driver who took me home was anti-BMW. The Uber driver who was sent to take me to the dealership to pick up my car refused to believe I was h More

by michelledfarrell
Recommend Dealer
No
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Valasquez
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Feb 07, 2023 -

BMW of Darien responded

Michelle, I am sorry for your frustrating experience. We strive to make the service process easy and seamless for our guests and it is disappointing that we missed the mark this time. If there is anything we can do to assist you from here on out, please give me a call directly. Thank you, Trevor Martin - Service Manager - 203-662-2027

January 28, 2023

Attentive. Thorough. Owned an equipment issue and did everything possible to ensure efficient and timely turnaround. Outstanding experience all around. More

by Satisfied customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

BMW of Darien responded

Thank you for the review! We are thrilled to hear that you had a successful purchase experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

January 27, 2023

Good location. Good hours. Good people. Nice facility. But I’m not sure prices are as low as they could be More

by Mark.sarlitto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Haines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2023 -

BMW of Darien responded

Hi Mark - I am happy to hear that overall you feel confident in our business and team! We strive to offer competitive prices in the current market, so I do appreciate this feedback. I would also be happy to discuss your interests and further assist you. Please reach out at your convenience. Thank you, Trevor Martin - Service Manager - 203-662-2027

January 27, 2023

Service department was a pleasure from the minute I made the appointment by phone. They were super accommodating as to availability and car loaner. I arrived and was met by the nicest Assiciates and Amber w More

by nanci810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber
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Jan 27, 2023 -

BMW of Darien responded

Thank you for taking the time to share this feedback with us! It is great to hear that Amber and Vincent earned your trust and loyal business. We are here to take care of you and your X3! Until next time!

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