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BMW of Darien

Darien, CT

Overview
Employees
Reviews
Vehicles
4.8
2,183 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,183 reviews

November 19, 2022

Superb service from start to finish. Drop off, pick up, video of under carriage status, loaner availability, communication with specialist. Very professional and high quality. More

by jates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Monick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anderson Cherilus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Zarembski
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Nov 21, 2022 -

BMW of Darien responded

We're delighted your visit with BMW of Darien went seamlessly from start to finish. Thanks so much for the kind words and we look forward to your next visit with us!

November 18, 2022

Always the best attention and service. Friendly, warm still maintaining professionalism. Responsive and surprises with terrific car wash More

by corinne.welsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

BMW of Darien responded

Thank you for the great review, Corinne! We are thrilled that our BMW of Darien team has provided 5-star service to you.

November 18, 2022

Responsive and timely updates during the service. Received a loaner car and the service process was handled efficiently. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
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Nov 18, 2022 -

BMW of Darien responded

Thanks for the excellent review, Jim! We are thrilled that our team delivered 5-star service.

November 16, 2022

Use of tech ahead of time minimizes paperwork on site to get you out faster More

by SilverDog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

BMW of Darien responded

Thank you for sharing your experience with BMW of Darien! We appreciate your business!

November 16, 2022

You have the most polite, efficient and wonderful employees. Everything was completed in a timely fashion. It is always pleasure to have your car serviced at BMW Darien!! More

by maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

BMW of Darien responded

Maggie, when a customer says words like this, we know we're doing things right at BMW of Darien. Thanks for supporting us with your business and stellar review!

November 16, 2022

Service was spotty. Like the video clip. Can improve on ordering Uber pick up. The return address was not given to Uber driver so I had to call back andask for another p More

by pat_yuen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Telesco
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Nov 21, 2022 -

BMW of Darien responded

Thank you for taking the time to review BMW of Darien. We truly appreciate your feedback and will use it to improve as we move forward. If there's anything else you would like to share regarding your recent visit, please don't hesitate to reach out! Thank you, Trevor Martin - Service Manager - 203-662-2027

November 15, 2022

Keith at BMW Darien listened to my concerns, sent videos of the service, and had the car delivered to my home by day’s end. Keith was terrific! More

by JoASmithMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with any of the above.
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Nov 16, 2022 -

BMW of Darien responded

Thank you for the great review! We are so glad to hear that Keith delivered such a successful service experience. Drive safely, and we hope to see you back again at BMW of Darien!

November 15, 2022

Excellent service as usual! Had the front end bushings, rear brake pads and rotors, an alignment and tire rotation. Albano and team were fantastic on timing and the car feels am More

by Petrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albano Kroj, Chris Legere
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Nov 15, 2022 -

BMW of Darien responded

Petrina, thank you for the great review! We are so glad to hear that you had a successful service experience working with Albano and the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

November 14, 2022

Their service continues to be outstanding! The whole process from check in to check out exceeded my expectations. More

by csteppacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
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Nov 14, 2022 -

BMW of Darien responded

This feedback is music to our ears! Thank you for choosing BMW of Darien and for sharing your experience with our team. Drive safely!

November 12, 2022

Just fine. Chris is courteous and efficient. Timing was great and loaner was all ready and very nice As always- expensive though More

by Stephen.binet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere
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Nov 21, 2022 -

BMW of Darien responded

Thank you for this feedback! We are glad to hear that Chris delivered a successful experience. With regard to the rest of your review, we strive to keep our prices competitive, and I would be happy to speak with you to see what more I can do to help clear this up. If you are willing to discuss this further, please feel free to reach out. Best, Trevor Martin - Service Manager - 203-662-2027

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