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BMW of Freehold
Freehold, NJ
1,856 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,856 reviews
March 02, 2021
I had an extremely positive experience at this dealer and with management and with my sales associate Frank Catania. Everyone was friendly knowledgeable patient and willing to listen to my needs for the vehi with management and with my sales associate Frank Catania. Everyone was friendly knowledgeable patient and willing to listen to my needs for the vehicle I was looking for. Frank was attentive and very helpful. I love my new car! More
by RUBYNINA10
Helpful March 02, 2021
Bought a new car with Tyler being the advisor, who had been very helpful and knowledgeable. Tyler searched the car meeting my criteria, and prepared the documents and insurance ahead of my arrival, makin been very helpful and knowledgeable. Tyler searched the car meeting my criteria, and prepared the documents and insurance ahead of my arrival, making the process easy. More
by jliprinceton
Employees Worked With
March 01, 2021
Frank is professional, hard working, trustworthy & a great salesperson. We enjoyed working with him. This was our second experience & we look forward to working with him again. great salesperson. We enjoyed working with him. This was our second experience & we look forward to working with him again. More
by Juliegutmann
Employees Worked With
February 28, 2021
GREAT! FANTASTIC EXPERIENCEall needs were met!!! Could GREAT! FANTASTIC EXPERIENCE all needs were met!!! Could not ask for more. she got us everything we asked for thanks for all your help:) !!!! will s GREAT! FANTASTIC EXPERIENCE all needs were met!!! Could not ask for more. she got us everything we asked for thanks for all your help:) !!!! will see you for our next bmw More
by Jido12345
Employees Worked With
Dominique Nemeth
February 26, 2021
Fantastic experience for the 1st time buyer BMW ..Nick the manger guide me and Dominique Nemeth she was the one who help me with the car i was going or the X2 but she guide me to the X3 it was very good c the manger guide me and Dominique Nemeth she was the one who help me with the car i was going or the X2 but she guide me to the X3 it was very good choice .i am happy with the car happy with the experience at the dealership .great team thanks to everyone at the dealership . i was told by a friend about the dealership and it was true. i will recommend your dealership to everyone i know More
by metwallyt
Employees Worked With
Dominique Nemeth
February 24, 2021
Not the first time I've purchased a BMW but definitely the first time I had a great experience with the sales person so much so that this will be my first review for any dealer. William Lauer is truly a p the first time I had a great experience with the sales person so much so that this will be my first review for any dealer. William Lauer is truly a professional, very knowledgeable and great customer service skills. But its not a surprise the overall culture of the business supports this behavior. I strongly recommend checking out BMW of Freehold and asking for Williams for your next car buying experience. Best wishes Joe Torre More
by joetorre17
Employees Worked With
William Lauer
February 24, 2021
We had an issue with our lease and Danny helped us out in a professional matter, everything from the quickness to resolve the situation to the great customer service that was provided, BMW is lucky to have a a professional matter, everything from the quickness to resolve the situation to the great customer service that was provided, BMW is lucky to have a manager like that. More
by diego12387
February 20, 2021
FANTASTIC EXPERIENCE Mark is so knowledgeable...he is FANTASTIC EXPERIENCE Mark is so knowledgeable...he is truly an expert and an asset to your dealership. I would recommend this dealership to anyone a FANTASTIC EXPERIENCE Mark is so knowledgeable...he is truly an expert and an asset to your dealership. I would recommend this dealership to anyone and everyone! More
by Hillwendylynn
February 17, 2021
I've been a customer of BMW of Freehold since 2011 and have bought many cars from over the years. Always a pleasant and quick experience with everyone I deal with. Dori, Rus, Maria and Orville are all g have bought many cars from over the years. Always a pleasant and quick experience with everyone I deal with. Dori, Rus, Maria and Orville are all great to work with. Because of the nature of my work, it is much easier for me to negotiate via email and text rather than sit at the dealership for hours trying to negotiate a deal. And this entire team is more than happy to accommodate and work patiently with me. By the time I walk in the dealership, all I have to do is sign the paperwork. Overall, an excellent team and an excellent dealership! Thank you! WT More
by jettie1767
February 16, 2021
Mark is an excellent dealer. He really listens to his customers and makes their experience at BMW worthwhile. I recommend him to any one looking to buy a new car. customers and makes their experience at BMW worthwhile. I recommend him to any one looking to buy a new car. More
by ViZ
Employees Worked With
