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BMW of Freehold
Freehold, NJ
1,840 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,840 reviews
January 11, 2021
Yes, responded. But, not in a timely manner. Was trying to get a deal done before the end of the year, but didn't get timely responses. Bought elsewhere. to get a deal done before the end of the year, but didn't get timely responses. Bought elsewhere. More
by Gporto1
Employees Worked With
Maryjo
Helpful January 09, 2021
Excellent service. Mark as very helpful and professional. He was knowledgeable and considerate z. I was very satisfied with the whole experience. People in financial were also great. professional. He was knowledgeable and considerate z. I was very satisfied with the whole experience. People in financial were also great. More
by rstetz
Employees Worked With
January 09, 2021
Mike Youssef was helpful, pleasant and accommodating. I give him 5 stars. It was a smooth transaction and very good experience overall! I purchased a pre owned Mercedes Benz which had a cracked windshield, give him 5 stars. It was a smooth transaction and very good experience overall! I purchased a pre owned Mercedes Benz which had a cracked windshield, but which was not noticed right away because it was under the wiper. Mike took care of it immediately to have it fixed. I would absolutely purchase again from this dealership. More
by Lois S.
Employees Worked With
January 08, 2021
John was the most pleasent salesman I’ve ever had the pleasure of working with, even though im sure i wasn’t the easiest sale hes ever made. he took the extra time even out of work to help me make sure i pleasure of working with, even though im sure i wasn’t the easiest sale hes ever made. he took the extra time even out of work to help me make sure i was making the right decision. Danny Claro and Nicholas Lichaa were also extremely helpful and did not try to upsell me in the slightest when helping me finalize. I plan on using freehold for all of my future BMW purchases and in fact look forward to those opportunities. More
by manvinder.singh
January 08, 2021
This team is great to work with. Were very helpful in answering all of my questions and fully explaining to me how BMW lease financing works. This is my second lease from BMW of Freehold and I will be ba answering all of my questions and fully explaining to me how BMW lease financing works. This is my second lease from BMW of Freehold and I will be back for a third. More
by emarkman
January 05, 2021
Great experience. Really supportive and informative. They helped me in finalizing my lease for a BMW X2. Mike Youssef helped a lot and made the deal possible. helped me in finalizing my lease for a BMW X2. Mike Youssef helped a lot and made the deal possible. More
by Radha Shah
Employees Worked With
January 05, 2021
This was my 2nd purchase at Freehold BMW. Great experience, they treated me well and fairly. I will continue to go back for future purchases. Very pleased. A+ experience, they treated me well and fairly. I will continue to go back for future purchases. Very pleased. A+ More
by sbarna115
Employees Worked With
January 02, 2021
I am now on my third BMW from this dealership and I wouldn’t get one from anyone else. My salesperson John Cheung was knowledgeable, responsive, and most importantly fair throughout the entire buying wouldn’t get one from anyone else. My salesperson John Cheung was knowledgeable, responsive, and most importantly fair throughout the entire buying process. He made it smooth, easy and pressure-free. If you’re in the market for a BMW, these guys are the best - period. More
by J R
Employees Worked With
January 02, 2021
I had very particular wants in my car, and could not find them anywhere. I worked with Nic the sales manager, who located a car that met my entire wish list and then made me an offer I could not refuse (def them anywhere. I worked with Nic the sales manager, who located a car that met my entire wish list and then made me an offer I could not refuse (definitely the first time in my life I have not negotiated). My only concern was that it was so easy, less than 15 minutes, that maybe I had missed something, but everything was as promised. I then worked with Mark E, and Ruslan who were super accommodating and knowledgeable. This was definitely the best car experience I have ever had. I believe the fact that everyone I dealt with has worked there for a long time, means they are focused on repeat business. The greatest complement I can give is that I would definitely look here first whenever buying a BMW, and both my wife and daughter are thinking of getting BMWs just because my experience was so good. More
by Jamie K
December 30, 2020
My experience at Freehold BMW was exceptional. Efficient, knowledgeable, and no B.S. Dani the Manager And Frank are A’s! I found new home knowledgeable, and no B.S. Dani the Manager And Frank are A’s! I found new home More
by Christine.mizrahi
