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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.6
916 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 916 reviews

January 22, 2024

Awesome job. .awesome people…I love bringing my car I always know I am getting the best work done More

by BRIDGETTE.KINGSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Jan 22, 2024 -

BMW of Orland Park responded

We are honored to receive your support, Bridgette. Thank you! - BMW of Orland Park Team

Helpful
January 21, 2024

I did not like how the salesperson Mateen was ready to add on so many additional fees and tell me that these items were mandatory. If I told you once that I did not want it, just remove it. But no he wa More

by Mrs. D. Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mateen Sen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback with us. We apologize for any frustration or inconvenience you experienced with the sales process and the additional fees presented by Mateen. It's essential for us to provide transparent and honest service to our customers, and we regret if this was not reflected in your experience. Your concerns have been noted, and we will address them internally to ensure that our sales team communicates clearly and respects your preferences regarding additional fees and services. Your satisfaction is our priority, and we appreciate your patience and understanding. If there's anything further we can do to assist you or if you have any other questions or concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future. Best Wishes, BMW Of Orland Park

Helpful
January 20, 2024

James and Sherri in the service department are awesome. They always make sure I am happy with my service. They are always professional and helpful. More

by Cicely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

BMW of Orland Park responded

Cicely, we're delighted to know that James and Sherri from our service department at BMW of Orland Park have been consistently helpful. Thanks for sharing your positive experience with us!

Helpful
January 20, 2024

Dealership had extensive selection of vehicles available to purchase and sales advisor expertly helped me narrow my search, quickly identifying a reliable, yet highly functional vehicle for enjoyment and op More

by latonyalumpkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

BMW of Orland Park responded

Latonya, we're glad to know you found our selection extensive and our sales advisor helpful at BMW of Orland Park. We hope your new vehicle brings you joy for many years!

Helpful
January 19, 2024

Tony treated me with respect, he has excellent service technician skills. Please give Tony a raise. More

by LANDJ588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jan 22, 2024 -

BMW of Orland Park responded

Thanks for the review! We appreciate the kind feedback about Tony and hope to see you again at BMW of Orland Park!

Helpful
January 19, 2024

Excellent service. Great communication and friendly faces to make your day by taking care of your car every day More

by PATTEJ2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

BMW of Orland Park responded

Thanks for the positive feedback! We're glad to know our team at BMW of Orland Park provided excellent service and brightened your day.

Helpful
January 19, 2024

The technician did a great job repairing my car. He sent me a video showing me what was wrong with the car and what was ok with it. More

by KELVIN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
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Jan 22, 2024 -

BMW of Orland Park responded

We're glad to know our technician was able to provide you with a comprehensive overview of your car's condition at BMW of Orland Park. Thanks for sharing this positive feedback!

Helpful
January 19, 2024

Great service from the dealer, they were able to accommodate me and provide me with a loaner car. I would suggest that they can provide more timely update on the status. I called a couple of time a More

by JJBORRAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard from Service
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Feb 22, 2024 -

BMW of Orland Park responded

Thank you for taking the time to share your feedback with us. We're pleased to hear that you received great service from our dealership and that we were able to accommodate you with a loaner car during your visit. However, we apologize for any inconvenience caused by the lack of timely updates on the status of your vehicle. Providing clear communication and keeping our customers informed throughout the service process is important to us, and we regret if we fell short in this aspect. Your feedback is valuable to us, and we will address the issue internally to ensure that we improve our communication protocols and provide more timely updates to our customers in the future. If there's anything further we can do to assist you or if you have any other questions or concerns, please don't hesitate to reach out to us directly. We appreciate your business and hope to serve you even better next time. Best Wishes, BMW Of Orland Park

Helpful
January 19, 2024

My car was not starting and other features were not working during a 5 day stretch. Service guy could not care less. Not an I'm sorry or anything. Just we'll check it out. Poor service. Not the usual h More

by 098765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

BMW of Orland Park responded

We're deeply sorry to hear about the issues you experienced with your car and the lack of empathy from our service advisor. Your satisfaction is our top priority, and we understand the frustration and inconvenience this situation must have caused. Please accept our sincerest apologies for the poor service you received. This is not reflective of the high standard of service we aim to provide to our customers. We will address this matter internally to ensure that all of our service advisors uphold our commitment to customer care and empathy. If there's anything further we can do to assist you or if you have any other questions or concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to restore your faith in our dealership. Best Wishes, BMW Of Orland Park

Helpful
January 18, 2024

Very professional! Always take good care of my BMW & provide excellent customer service. Had a little trouble hearing video while car was being serviced but as soon as More

by JACKSONMONICA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
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Jan 18, 2024 -

BMW of Orland Park responded

We're glad to know our team at BMW of Orland Park was able to provide you with excellent service! We'll make sure Dion gets your appreciation for the prompt assistance. Thanks for trusting us with your BMW!

Helpful
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