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BMW of Orland Park
Orland Park, IL
1,781 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,781 reviews
May 09, 2025
James in the Service Department is absolutely outstanding. He’s professional, knowledgeable, and goes above and beyond to ensure everything is handled smoothly. His attention to detail and commit outstanding. He’s professional, knowledgeable, and goes above and beyond to ensure everything is handled smoothly. His attention to detail and commitment to customer satisfaction truly were evident at every step. I felt well taken care of from start to finish — highly recommend! More
by MAL
Verified CustomerEmployees Worked With
May 09, 2025
waited several days to get a call back Richard in service department and my concern was still never addressed. department and my concern was still never addressed. More
by SOUTHHOLLAND
Employees Worked With
May 09, 2025
Service was completed within a reasonable timeframe and all necessary repairs were clearly communicated prior to work beginning. Service advisors seem knowledgeable on car repairs. all necessary repairs were clearly communicated prior to work beginning. Service advisors seem knowledgeable on car repairs. More
by ZIELINSJ
Employees Worked With
May 08, 2025
Very great customer service. Victoria was very respectful, honest, diligent, and transparent in terms of expectations, pricing, and vehicle descriptions. She was also very patien Victoria was very respectful, honest, diligent, and transparent in terms of expectations, pricing, and vehicle descriptions. She was also very patient with us as we tried to explore the different options that were available. At some point she even opted to have our choice of vehicle shipped from another location. We ended up getting a 2025 x3 BMW that was my initial choice on arrival. I must say that Matt is a real genius when it comes to BMW. Thank you Matt for introducing me to the all the new technology that comes with my car. You made it seem so simple and less intimidating. I am so in love with my new car and will recommend this dealership and staff at any time. Thank you all for help my husband get me the perfect gift 🎁. More
by josane1977
May 07, 2025
Kevin did a great job keeping me on track with my service. I was kept informed throughout the entire process! service. I was kept informed throughout the entire process! More
by LJKOCH1
Employees Worked With
May 07, 2025
I have no comments and this should not be a requirement to submit your survey to submit your survey More
by MSLORINDA56
May 07, 2025
Cory was quick with assisting me with my needs , my car was completed and washed was completed and washed More
by mk_ridolinc
May 07, 2025
We're extremely happy with the customer service. The feedback is always excellent. It's amazing to have an oil change and be out in an hour's time with easy scheduling. The feedback is always excellent. It's amazing to have an oil change and be out in an hour's time with easy scheduling. More
by CAD1111
May 04, 2025
i was treated with respect and they provide help after I was told my X5 has a whole in the ehgine was told my X5 has a whole in the ehgine More
by KIMBERLY28DAVIS
Employees Worked With
