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BMW of Palm Springs

Palm Springs, CA

4.7
1,048 Reviews
Sales Department Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure, high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you. Our online inventory of new and pre-owned vehicles is updated daily. We invite you to schedule a test drive or stop by our showroom to experience all that we have to offer. Service / Parts / Boutique Departments BMW of Palm Springs services your vehicle with the utmost care. Our highly trained staff of technicians and advisors have received hundreds of hours of factory training. Our goal is to quickly diagnose and repair your vehicle with original factory parts. We offer the following: Factory trained and certified technicians Alternate transportation Genuine BMW parts Complimentary car wash All repairs come with a 2 year/unlimited mile warranty Our waiting area has many of the common conveniences you'd expect such as complimentary refreshments, WIFI, TV and reading materials. If you would rather not wait, we are happy to provide alternate transportation. Feel free to browse through our boutique for the best BMW Life Style items or great gift ideas. SCHEDULE SERVICE
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,048 reviews

October 18, 2023

My first time at this location. Ibrahim is fantastic. Friendly, knowledgeable, efficient, and honest. We like that. I appreciate the video summary I receive after the service. It l More

by CECILETMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibrahim Palaj
Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for choosing BMW of Palm Springs for your service needs and for taking the time to share your positive experience. We are elated to hear that Ibrahim could provide a friendly, knowledgeable, and efficient service during your visit. Transparency is crucial to us, and we're glad that the video summary was informative and reassuring for you. We strive to maintain a high standard of service that you can rely on. Your feedback is encouraging, and we look forward to making your future visits just as pleasant, if not more so. We appreciate your trust in us and eagerly await the opportunity to serve you again.

October 17, 2023

I have been with BMW of Palm Springs for several years now. The service department has always been helpful and informative. Juan Sanchez has been very patient and keeps us informed of the work and servi More

by LSHERMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly for rental vehcile
Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for your longstanding trust in BMW of Palm Springs and for sharing your positive experience with us. We are honored to have been your choice for automotive service over the years. Your kind words regarding our service department, especially the diligent and informative assistance provided by Juan Sanchez, are deeply appreciated. We take pride in having a team that is committed to keeping our valued customers like you informed and satisfied with the service provided. Your 5-star review motivates us to continue delivering exceptional service and support. We look forward to many more years of serving you and ensuring your BMW GT is always in top condition.

October 17, 2023

I wasn't happy that if I didn't pay $156. 00 I would not have the trouble light for my brakes taken off of the odometer displaying the need for brake service. This will probably cause me to se More

by RLANGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Monson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for bringing your BMW to our service center and for sharing your feedback. We are sorry to hear about your dissatisfaction regarding the cost associated with resolving the brake service indicator light. Transparency and fair pricing are important to us, and we aim to provide clear explanations regarding any charges incurred. We value your patronage and would like to discuss your concerns further to better understand your experience and see how we might rectify the situation. We are committed to ensuring our customers feel valued and satisfied with the services provided. Please feel free to reach out to us at your earliest convenience. We hope to have the opportunity to restore your confidence in our service and continue to serve your BMW maintenance needs. Warm regards, BMW of Palm Springs

October 15, 2023

Few times we asked them to fix several software issues , but they were not able come up with a solution. Every time they gave our car back as functioning as it should. And it is not, compering what the car More

by PETER2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We apologize for the ongoing software issues you've encountered, and we understand your disappointment. We'll review the situation to ensure a more thorough resolution. Your patience is appreciated.

October 15, 2023

Friendly upon of arrival and directed to customer service with smile and assistance to service More

by DSTSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly
Dec 06, 2023 -

BMW of Palm Springs responded

We're delighted to hear about your friendly arrival experience and the assistance you received at our customer service. Your comfort and satisfaction are important to us.

October 15, 2023

Super efficient and friendly employees—my yearly service with a car was included, ninety minutes! More

by mrglasch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We're glad you had a positive experience with our efficient and friendly employees during your yearly service. Your satisfaction is our priority.

October 14, 2023

My experience has been great. I have a glitch with a new car and they bent over backwards to solve the issue even with a loaner car. More

by brandonleger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Gannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brody Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2023

I have been driving a BMW for over 30 years. Most purchases were from BMW Palm Springs. Brad Williams is the BEST. More

by RITATHEREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2023

Ibrahim was very helpful. Video by the mechanic was invaluable in making a decision on the repairs. These guys are very good. More

by stevepuls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibrahim
October 14, 2023

Outstanding service, appreciate the helpful staff, very personable. Sandy kept me informed and helped me through entire repair... More

by hamiltonofdrums
Recommend Dealer
Yes
Employees Worked With
Sandra Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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