BMW of Sarasota

Great Service Dept Service Department took extreme steps to solve my suv problem. I had problems with the steering that were difficult to figure out. After a couple of a Service Department took extreme steps to solve my suv problem. I had problems with the steering that were difficult to figure out. After a couple of attempts, they got it fixed. Thanks much Chong and Jorge! More

5 Star and 10 out of 10 Carlos always greets me with a smile, he is friendly courteous and efficient. It is always a pleasure for me to do business with this employee Carlos always greets me with a smile, he is friendly courteous and efficient. It is always a pleasure for me to do business with this employee More

Lack of integrity and poor Customer service Salesman just wanted to close the deal. He was very unconscientious and did not honor his word. He promised that he would show only cars with certain Salesman just wanted to close the deal. He was very unconscientious and did not honor his word. He promised that he would show only cars with certain features and then I ended up walking out with a car that did not have features that I wanted. Dealership would make no amends.It took Sales manager two days to respond to me with an email Only. When I asked to speak with him he had his assistant call me back. I believe poor service Stems from the top. I will never purchase another car from Sarasota BMW again, nor will any of my friends and acquaintances. More

Superior in all respects. The best. Service representative was very knowledgeable and helpful. He projected confidence in all areas. We discussed items needing replacement now as well as Service representative was very knowledgeable and helpful. He projected confidence in all areas. We discussed items needing replacement now as well as protective future measures. More

Always great service Derek is always available and provides the best service! His team is very informative and does a great job. I am never disappointed when I leave BMW S Derek is always available and provides the best service! His team is very informative and does a great job. I am never disappointed when I leave BMW SRQ. More

I recently had to bring my car for a slow leak in the tire. I was first assisted by Loraine who had to order the replacement tire prior to my appointment. She is very professional and thorough. She made tire. I was first assisted by Loraine who had to order the replacement tire prior to my appointment. She is very professional and thorough. She made sure that the correct tire was ordered confirmed my appointment date, and assisted me with complementary transportation while the service was performed. Loraine is a true professional. More

Excellent Service BMW Service Center is very customer focused from the moment you enter the Service Center you are greeted with a warm welcome and attended to in a very BMW Service Center is very customer focused from the moment you enter the Service Center you are greeted with a warm welcome and attended to in a very professional manner . More

Susan Gatlin I came in for annual maintenance and walked out with a new 530e which I absolutely love. Susan was great and she is a wonderful representative for yo I came in for annual maintenance and walked out with a new 530e which I absolutely love. Susan was great and she is a wonderful representative for your dealership. The total sales experience was flawless and stress free. Fernandez, my service rep, was very influential in recommending that I leave my ten year old i3 and look at a new vehicle. Tammy in financial services was also very professional. Over all it was a great experience!! More

If you have to buy a car BMW is the place to go The staff were considerate and so helpful. Having to finance a new car is very daunting. With Susan and Cas I had every confidence they would look af The staff were considerate and so helpful. Having to finance a new car is very daunting. With Susan and Cas I had every confidence they would look after me I new I could trust them completely More

Excellent customer service and delicious cookies! Greg, the service manager goes out of his way to keep people Happy! I have used BMW Service for years. Greg was my advisor for many years when we ha Greg, the service manager goes out of his way to keep people Happy! I have used BMW Service for years. Greg was my advisor for many years when we had a 5-Series BMW. We have a Mini now. Which I love! What a fun car! I followed Jorge from Mini to BMW Service. He has went out of his way to help me get some headlights I can see with! (The Mini didn’t come with LED’s - but has them now!) I can see to drive at night now!!! What a difference! I Love what he was able to do for me!!!!! I was also able to get the service done with minimal wait time. Even gave the Mini a safety inspection and evened out the air in my tires. **It was cold one morning and the “Low tire pressure” light came on. (I put air in every tire and way much more in one but didn’t have a gauge- so needed y’all to help me.) Very professional. I LOVE the cookie bar!!! Excellent service! Car was returned clean too! Thank-you Greg & Jorge!!!! 🤩 ⭐️⭐️⭐️⭐️⭐️ 5 out of 5!!!!! More