BMW of Sarasota

1. Return phone calls2. Vacuum loaner cars before giving 1. Return phone calls 2. Vacuum loaner cars before giving to customer so all surfaces are not dust or trash covered. Might be nice to wipe down comm 1. Return phone calls 2. Vacuum loaner cars before giving to customer so all surfaces are not dust or trash covered. Might be nice to wipe down commonly touched surfaces with disinfectant during pandemic. 3. Service for even minor things is stretching to 3 hours, and then to find out no loaners are available and you need to set up another appointment. 4. Stand behind the after market surface protection products you apply to new cars. Don’t tell a customer who has purchased 4 cars from you there is no refund on any part of the $995 cost after the product causes the wipers not to work. And then tell him to talk to the product vendor about the problem. 5. Sales people are great; service advisors are good, but terribly overbooked; repairs seem okay. I had been happy with the dealership, but service has been going downhill for quite some time. More

Excellent experience from beginning to end. Social distancing not a problem. All employees wore masks. Very enjoyable experience in middle of tornado and storm watches distancing not a problem. All employees wore masks. Very enjoyable experience in middle of tornado and storm watches More

Excellent experience from beginning to end. I really appreciated the communication and videos explaining the issues. Service was performed in a timely manner that worked with my schedule appreciated the communication and videos explaining the issues. Service was performed in a timely manner that worked with my schedule More

Even though the car I ended up purchasing was supposedly sold twice out from under me, before I was able to drive the vehicle (due to it being in the service department) Ray and Leo did their absolute best sold twice out from under me, before I was able to drive the vehicle (due to it being in the service department) Ray and Leo did their absolute best to make a not so good experience an excellent one. More

Not a typical strong service experience from any BMW dealership. Technicians need to do a better effort of quality control before returning the vehicle to the owner. dealership. Technicians need to do a better effort of quality control before returning the vehicle to the owner. More

Exceptional sales assistance from Susan Gatlin. No sales pressure just sound advice. She was there every step of the way. Also had service on my other bmw. pressure just sound advice. She was there every step of the way. Also had service on my other bmw. More

Lucy is great !! She took care of everything and always kept me informed. The engine was completely replaced and she provided a new loaner car. kept me informed. The engine was completely replaced and she provided a new loaner car. More

BMW of Sarasota has a very reputable Service Department. Carlos is the best service advisor, but Maria looks very nice. Can’t wait for my next oil change. Carlos is the best service advisor, but Maria looks very nice. Can’t wait for my next oil change. More

Service was quick and easy, all employees helpful and kept you informed about when vehicle would be finished, etc. thank you for the your help. kept you informed about when vehicle would be finished, etc. thank you for the your help. More

My first time to use this dealership for service. I was impressed with the way they used smart technology to keep me informed. I will definitely use them again. impressed with the way they used smart technology to keep me informed. I will definitely use them again. More