BMW of Sarasota

Lease turn in Overall I had a great experience , wasn’t planning on getting another Bmw , but Robert Was very good at what he does and Tim as well Overall I had a great experience , wasn’t planning on getting another Bmw , but Robert Was very good at what he does and Tim as well More

Ok but not perfect My tire was not stocked by the dealership, though it is a bmw Standard. It took two days to get the tire and install. They provided a rental car, but My tire was not stocked by the dealership, though it is a bmw Standard. It took two days to get the tire and install. They provided a rental car, but it was a Chrysler 300 to replace a 2018 530i. Not exactly ‘styling’. The problem was resolved, but it was not a great experience. More

Very pleased Dealership was very accommodating offering me a ride home and pick me up when car is ready professional employees very friendly would go back again Dealership was very accommodating offering me a ride home and pick me up when car is ready professional employees very friendly would go back again More

Great service My new X5 was having some obstacles with the software, Derek was able to get me in very quick and get it resolved. He also had a loaner waiting and re My new X5 was having some obstacles with the software, Derek was able to get me in very quick and get it resolved. He also had a loaner waiting and ready for me. More

Family takes care of you This dealership is a family atmosphere you are in great hands , naycolle will take amazing care of you as well as Emile and Tammy , highly recommend This dealership is a family atmosphere you are in great hands , naycolle will take amazing care of you as well as Emile and Tammy , highly recommend More

Waiting on one part Outstanding effort by Service Consultant Tiffany Ferrara (5 rating). But we had to wait almost one week for one part to come in. Overall, quality of r Outstanding effort by Service Consultant Tiffany Ferrara (5 rating). But we had to wait almost one week for one part to come in. Overall, quality of repairs was excellent More

This experience was fine. I have a major complaint about thi I Have a complaint about this dealership’s customer service. Using Hertz for loaner cars - and low level cars, at best - and Uber for rides is unsati I Have a complaint about this dealership’s customer service. Using Hertz for loaner cars - and low level cars, at best - and Uber for rides is unsatisfactory. Loaners are rarely provided. No other BMW dealership I’ve dealt with handles this issue the same miserly manner. Cookies in the waiting lounge does not make up for this lack in an upscale dealership. More

Excellent The care and concern shown by Lewis were exemplary. The work done on the car was as promised and more. Very professional and courteous and beyond expe The care and concern shown by Lewis were exemplary. The work done on the car was as promised and more. Very professional and courteous and beyond expectations. More

Excellent service Jorge Mere was excellent in the service department. He kept me well informed on what was done with my car. I received phone and text messages when m Jorge Mere was excellent in the service department. He kept me well informed on what was done with my car. I received phone and text messages when my car was ready. Thanks for service in a timely manner. More

Annual service took only an hour The service was quick and the technician sent me a video clip of his inspection of the underside of my vehicle. Good coffee in the waiting room too! The service was quick and the technician sent me a video clip of his inspection of the underside of my vehicle. Good coffee in the waiting room too! More