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BMW of Sarasota

Sarasota, FL

4.7
17,830 Reviews
If you're in the market for a new high-performance luxury BMW, look no further than BMW of Sarasota. We proudly serve Bradenton, Port Charlotte, Lakeland and the surrounding areas. Our luxury BMW Sarasota car dealership offers the latest BMW model lineup at our lowest prices available every day so you'll never have to wait for a sale to save. BMW of Sarasota will even send you price alerts when the ...
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5151 Clark Rd

Sarasota, FL

34233

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Showing 17,831 reviews

December 06, 2019

Catalytic converters issue Carlos was such a huge help in helping me with the Catalytic converter issue with my car. He is a true asset to this company that other advisors shoul More

by aconstan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2019 -

BMW of Sarasota responded

We're proud of Carlos has earned such an amazing review -- thank you!

December 05, 2019

Excellent service and communication. The service was excellent and well priced. My advisor was great and promotes a positive experience every time I come in. Appreciated the video too. More

by SABA_E55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Dec 06, 2019 -

BMW of Sarasota responded

Thanks for the full five stars!

December 05, 2019

Doesn't Get Much Better! Absolutely top-notch service advisor and team! Tina is always finding ways to make my life easier when my car needs service. Amazing! Even the young More

by JOSH WAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Cintron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Griffith
Dec 06, 2019 -

BMW of Sarasota responded

Thanks so much for your amazing review, Josh! This is what we love to hear!

December 05, 2019

No returned phone call after leaving msg , thus the low rating. I'm still expecting a call back. It is unacceptable for your service dept to turn on the service engine soon light!!! More

by SEOWENS02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina
Dec 05, 2019 -

BMW of Sarasota responded

We're very sorry for our lack of communication and promise that if you send us an email, we'll respond as soon as possible. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 05, 2019

Service review Excellent service representative in Stephanie. She was very helpful and knowledgeable a great asset to your company. Service went over my car and let More

by John Loen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
Dec 06, 2019 -

BMW of Sarasota responded

Thank you so much, John! We appreciate it!

December 05, 2019

6 hours beyond appointment time for oil change Made appointment for 10:30am, almost a week in advance. Upon arrival, at 10:15, it took nearly 20 minutes to hand keys off to someone, and then anothe More

by BAS4U26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susan Tighe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina
Dec 05, 2019 -

BMW of Sarasota responded

That's certainly frustrating and we apologize that your service visit took longer than we would've liked it to. Thank you for making us aware of your experience; we will use your detailed comments to improve our customer service. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

More
December 05, 2019

Initial service I scheduled service with short notice due unplanned travel. Service team was very accommodating getting me into the schedule for initial service and c More

by SRFOX2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany helped me with both initial service and a camera recall
Dec 06, 2019 -

BMW of Sarasota responded

Thank you for letting us know that our service team took great care of you!

December 05, 2019

Long day Was in for an engine light warning. Turned out to be faulty radiator blinds. They had the replacement parts on hand and took care of the problem. Vehi More

by KIM_SKIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Ferrara
Dec 06, 2019 -

BMW of Sarasota responded

Thanks for your full five stars, Kim!

December 05, 2019

New service customer Car needed annual service. Easy to make appointment. Response time perfect. Pick up seamless. As I had moved recently to this area, I was uncertai More

by Parentan
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2019 -

BMW of Sarasota responded

That's exactly what we love to hear! Thank you for your wonderful review!

December 05, 2019

New Battery for 2012 128i Convertible Very pleased with battery replacement on my 2012 BMW 128i convertible. Upgraded from lead acid original battery to new 80AH AGM battery. It was the r More

by NORMBURN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2019 -

BMW of Sarasota responded

Thank you for letting us know you had a great service visit!

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