BMW of Sarasota

Great Very pleased with service received. Will continue to have both cars serviced at dealership. Maria very familiar with both vehicles. I will continue to Very pleased with service received. Will continue to have both cars serviced at dealership. Maria very familiar with both vehicles. I will continue to recommend dealership. More

Tire Repair Derek Thomas is always very helpful, Very courteous advisor. Very efficient.Service department check in is always very courteous as well. Waiting a Derek Thomas is always very helpful, Very courteous advisor. Very efficient.Service department check in is always very courteous as well. Waiting area is always friendly And helpful, with snacks More

Great experience Jerry Gonzalez and Bobby car made the automobile buying experience as simple as buying a loaf of bread. I truly feel they were both serving my best in Jerry Gonzalez and Bobby car made the automobile buying experience as simple as buying a loaf of bread. I truly feel they were both serving my best interest. I highly recommend them. More

Awesome experience Eddie was extremely knowledgeable about the car we were looking at and he was extremely pleasant to work while helping us get the car we wanted! Eddie was extremely knowledgeable about the car we were looking at and he was extremely pleasant to work while helping us get the car we wanted! More

Nice and easy Called in for an issue,Carlos scheduled my appointment and secured a loaner.Will update me as soon as diagnostics are done.Called me later and vehicle Called in for an issue,Carlos scheduled my appointment and secured a loaner.Will update me as soon as diagnostics are done.Called me later and vehicle is done and everything is covered by BMW .Just awsome. More

Happy to report! Derek was very good on greeting me & explaining what the problem might be. I was given a choice to do updates then or in the future. I chose immediate Derek was very good on greeting me & explaining what the problem might be. I was given a choice to do updates then or in the future. I chose immediate fix & he kept me posted several times during the 3 hour process. So far the software update has worked perfectly. More

$4K for things that weren’t wrong Brought my car in for a check engine light. Felt assured everything would be ok because when I purchased the vehicle I purchased a “bumper to bumper” Brought my car in for a check engine light. Felt assured everything would be ok because when I purchased the vehicle I purchased a “bumper to bumper” extended warranty with a massive list of covered parts only to find the two items that were wrong with my car were not covered. I also find out I need total replacement of both my front and rear brakes to the tune of $4000 for all the services I need. Brakes that have never made a sound. Never grabbed, pulled, jolted, or so much as squeaked even when wet. 3mm front and 5 mm rear. Computer in the car still said another 3000 miles until due. I asked for my keys and went for a second opinion to a nearby reputable shop with BMW certified techs. They pulled the brake pads front and back. I measured myself with the tech a smooth 5mm front driver side, 6mm front passenger, and 6mm on both the rear. Slight lip on the rotor. Another 10K miles front, and probably 20K on the back according to the second shop. Leaking oil gasket on the front was spilled oil from a sloppy oil change 2 months ago. No oil in the engine compartment. None EVER on the ground under the vehicle. “Leaking oil” was bone dry. BMW said it would drip on my belt. Belt would slip, and it would destroy my engine. The only thing that was agreed upon by both shops was the dmtl pump which was replaced with OEM parts for $350 less than the quote at BMW. I feel incredibly scammed by this whole interaction. I will, I’m sure, buy another BMW because I love the brand and the vehicles, but I will never return for service, nor will I ever purchase an extended “bumper to bumper” warranty. I just moved to this area from Chicago 6 weeks ago and this was not my experience with my dealer there. Always felt like they treated me honestly and all of my service was done there even after my regular warranty expired. To say the least I am disappointed with my experience. All the more disappointing as I convinced my father to buy a brand new ‘19 X5 at this dealer. Our experience with the sales team there was excellent. Wish this translated to the service team as well. More

New car I purchased a new BMW 4 series and I love it. Emilio got me exactly what I was looking for and Jonatan was great to work with. Everyone was so helpfu I purchased a new BMW 4 series and I love it. Emilio got me exactly what I was looking for and Jonatan was great to work with. Everyone was so helpful and the process was smooth and painless. More

Their word is their bond. Eric Reeves salesman rocks! Sarasota BMW and Eric Reeves sales rep and Jesus finance rep took great care of me and knew what I wanted and made the deal happen. New service manage Sarasota BMW and Eric Reeves sales rep and Jesus finance rep took great care of me and knew what I wanted and made the deal happen. New service manager is rocking it out of the park. Great place to get and keep a BMW and BMW is the best vehicle as far as I am concerned. Checked out alternatives at Mercedez and Audi and others but always come back to BMW to get a new car. Nothing like the new X5. More

Vehicle purchase Sales person very knowledgeable and very helpful on all the aspects of the transaction. This was my second purchase at this dealership. They have exc Sales person very knowledgeable and very helpful on all the aspects of the transaction. This was my second purchase at this dealership. They have excellent customer service. Keep it up and I will be a customer for ever. More