BMW of Sarasota

Not impressed I feel the team pushes the sales of services. They make you feel that stuff has to be done immediately and then when you look at the recommendations y I feel the team pushes the sales of services. They make you feel that stuff has to be done immediately and then when you look at the recommendations you still have a few thousand miles before it’s necessary. My service person left for the day and no one knew my car was done. I sat there an extra hour. I sat there watching employees walk around eating popcorn. Not impressive. More

Love the service manager and team work here. I love this place and always trust the service manager and all team work here always get the best service and good quality. This place is awesome. Spe I love this place and always trust the service manager and all team work here always get the best service and good quality. This place is awesome. Special Derek service manger and Tammi manager Financial. More

Routine Service I enjoy working with Fernando. I have been coming in for just over a Year and he has always taken care of my Service needs. I noticed he has been Pr I enjoy working with Fernando. I have been coming in for just over a Year and he has always taken care of my Service needs. I noticed he has been Promoted and it is well Deserved. He is a Great Part of the BMW Team. Thanks Mike Vaughn More

PROBLEMS NO LONGER FREE CAR WASHES CALL TO SCHEDULE SERVICE APPOINTMENT WAS NEVER RETURNED EMAIL WANTING TO RESCHEDULE MY MISSED APPOINTMENT-- CAR WAS ALREAD NO LONGER FREE CAR WASHES CALL TO SCHEDULE SERVICE APPOINTMENT WAS NEVER RETURNED EMAIL WANTING TO RESCHEDULE MY MISSED APPOINTMENT-- CAR WAS ALREADY THERE SERVICE ORDER STATED RIM HAD BEEN REPAIRED, HADNT BEEN TOUCHED. NO POPCORN LAST 2 VISITS. More

Great Service Maria always provides exceptional service! Early notifications, frequent updates and very sound advice. Makes herself available or ensures you are i Maria always provides exceptional service! Early notifications, frequent updates and very sound advice. Makes herself available or ensures you are in best hands if not available. More

The story of my dream car It’s a long story, but I’ll give the short version. I’d always wanted an X3, and BMW of SRQ made it happen. I’d been shopping around, but didn’t find It’s a long story, but I’ll give the short version. I’d always wanted an X3, and BMW of SRQ made it happen. I’d been shopping around, but didn’t find anything that would work in my price range, because my dream car “had to” have everything in it, because, well, it is my dream car. I drove 2 hours from Orlando to Sarasota for this one that I found and needed to have. Lisa, my sales consultant, showed me the car and I knew it was mine. As excited as I was to get it, I was very nervous about paying for it. 4 or 5 hours went by of me pacing back and forth, looking at the **incredible deal up and down, side to side, upside down... and Lisa stayed with me the entire time. Did not leave at all. I appreciated that so much. We talked, and talked, and talked... until I made the decision to move forward. She NEVER pressured me, never made me feel rushed. Sequoia in management was also very pleasant to speak with, and was equally as patient with me. I was a difficult customer, but they made me feel at home and at ease, never once pressuring me. Once I visited the financial office to sign the documents, Tammy went over the “extras”, but offered me the ones she thought I’d need, and didn’t try to convince me to get what I didn’t need. That meant a lot to this nervous buyer. Juan, the genius, went over as much as he could and repeated things that I didn’t understand about the electronics. Very satisfied. I drove it home, and love it beyond words. I was extremely happy with the customer service, and attention that I received. I was even more excited about the deal that I got. I now have a beautiful, exquisite X3 XDrive in my garage, and could not be happier. Thank you for everything!! More

Tatiana is the real deal Such a great experience at BMW of Sarasota. Much less high pressure than other dealers I've been to. Was there for a while, but it didnt feel like it Such a great experience at BMW of Sarasota. Much less high pressure than other dealers I've been to. Was there for a while, but it didnt feel like it with the perfect mix of business and comfort. So happy with convertible too. More

Great Service Carlos in the service department has always been amazing and gone above and beyond every time. If you want to purchase or lease a vehicle, highly Carlos in the service department has always been amazing and gone above and beyond every time. If you want to purchase or lease a vehicle, highly recommend you visit Naycolle. More

Customer Focused Every employee that I had contact with during my routine service appointment went out of their way to make sure that my experience was the best it c Every employee that I had contact with during my routine service appointment went out of their way to make sure that my experience was the best it could be; from the greeter when I first arrived, to the service representative who brought my car to me when the service was completed. More

Maria is great to work with and always extremely helpful and responsive. She even sent me a picture of the wear on two of my tires. is great to work with and always extremely helpful and responsive. She even sent me a picture of the wear on two of my tires. More