BMW of Sarasota

Friendly and great customer service. BMW of Sarasota as clean, overall great experience. Cameron was helpful and accommodating BMW of Sarasota as clean, overall great experience. Cameron was helpful and accommodating More

It was 2 hours waiting and having coffee’s and cookies, coke, cookies again, actually I gained 2 pound,,,,, coke, cookies again, actually I gained 2 pound,,,,, More

Came in without an appointment for a tire with a nailing it. Immediately solved the problem with a new tire and performed a due service the same time. Very efficient!! it. Immediately solved the problem with a new tire and performed a due service the same time. Very efficient!! More

Derek is the best service advisor you can get. I have never had any issues when dealing with him. I have never had any issues when dealing with him. More

Carlos is the key. He always works to make sure that everything goes smoothly, and it always does. Excellent service advisor and excellent dealership. He always works to make sure that everything goes smoothly, and it always does. Excellent service advisor and excellent dealership. More

Carlos was so excellent I want to one elde for my service advisor. Well done advisor. Well done More

Excellent service! Always a pleasure to work with Greg Jones anytime my vehicle needs service. He is the best! Always a pleasure to work with Greg Jones anytime my vehicle needs service. He is the best! More

All service was done in a timely manner with good communication throughout from Marie Lizardi. communication throughout from Marie Lizardi. More

Our first time using Sarasota BMW service department was great. It was easy to schedule, efficient service and the service representative, Dylan, was great. great. It was easy to schedule, efficient service and the service representative, Dylan, was great. More

BMW of Sarasota exceeded my expectations. My repair is well done and my experience with your customer relations is the best I’ve experienced anywhere. I want to make particular reference to m My repair is well done and my experience with your customer relations is the best I’ve experienced anywhere. I want to make particular reference to my service advisor Brooke Beaudin . She was welcoming and kept me continuously informed as to the progress of my repair throughout the process. I dropped off my car on Thursday and was advised that the repair would be done the next day as the part was not immediately on hand. Brooke called and explained that the part did not arrive for Friday and pickup was rescheduled for Monday. Early Monday morning Brooke checked with the service department only to find that the part had still not arrived. So we rescheduled for Tuesday morning pickup. On Tuesday Brooke checked in early with the service department to make sure the parts had arrived. Service assured her that they had and so I headed to BMW. After a long wait ( about 4 hours) the service department reported that it still did not have a particular bolt that was needed. During this entire process Brooke returned several times to the service department to check on the repair progress and reported back to me that she had been told it was still being worked on but would be done soon. Brooke arranged to Uber me to my home and when the repair was completed she had the car delivered to my door. I am writing all of this not because I am disappointed by the difficulty in getting the repair made immediately, but rather because I am extremely happy with the customer service afforded me by Brooke Beaudin. I wanted you to realize that turned what could have been a very annoying situation into a satisfying and pleasant exchange. More