BMW of Sarasota

All service was done in a timely manner with good communication throughout from Marie Lizardi. communication throughout from Marie Lizardi. More

Our first time using Sarasota BMW service department was great. It was easy to schedule, efficient service and the service representative, Dylan, was great. great. It was easy to schedule, efficient service and the service representative, Dylan, was great. More

BMW of Sarasota exceeded my expectations. My repair is well done and my experience with your customer relations is the best I’ve experienced anywhere. I want to make particular reference to m My repair is well done and my experience with your customer relations is the best I’ve experienced anywhere. I want to make particular reference to my service advisor Brooke Beaudin . She was welcoming and kept me continuously informed as to the progress of my repair throughout the process. I dropped off my car on Thursday and was advised that the repair would be done the next day as the part was not immediately on hand. Brooke called and explained that the part did not arrive for Friday and pickup was rescheduled for Monday. Early Monday morning Brooke checked with the service department only to find that the part had still not arrived. So we rescheduled for Tuesday morning pickup. On Tuesday Brooke checked in early with the service department to make sure the parts had arrived. Service assured her that they had and so I headed to BMW. After a long wait ( about 4 hours) the service department reported that it still did not have a particular bolt that was needed. During this entire process Brooke returned several times to the service department to check on the repair progress and reported back to me that she had been told it was still being worked on but would be done soon. Brooke arranged to Uber me to my home and when the repair was completed she had the car delivered to my door. I am writing all of this not because I am disappointed by the difficulty in getting the repair made immediately, but rather because I am extremely happy with the customer service afforded me by Brooke Beaudin. I wanted you to realize that turned what could have been a very annoying situation into a satisfying and pleasant exchange. More

Excellent job, professional and courteous. Enjoy the experience, will purchase again from BMW of Sarasota. Enjoy the experience, will purchase again from BMW of Sarasota. More

The staff was courteous and helped problem, solve and adjust my appointment as there had been some confused with my initial appointment. Greg was very helpful. His explanations were clear and he offered adjust my appointment as there had been some confused with my initial appointment. Greg was very helpful. His explanations were clear and he offered some valuable tips. I look forward to working with him next time. More

Service done timely Good coffee, friendly service That's all you get and that's it for real all you get and that's it for real More

Welcoming customer service. Great atmosphere,. Competent. Easy to schedule. Clean facility. Snacks, coffee etc.. yeah Great atmosphere,. Competent. Easy to schedule. Clean facility. Snacks, coffee etc.. yeah More

Jonotan was great! Very communicative throughout the whole process and answered all of my questions. Really appreciate his follow up. Shaun was great also - very friend Very communicative throughout the whole process and answered all of my questions. Really appreciate his follow up. Shaun was great also - very friendly and negotiable. Hassan was very knowledgable and helpful for financing. I drove all the way from Naples! More

He was most helpful in getting my car in for service and was able to same me a few dollars in the process. was able to same me a few dollars in the process. More

Great service! Gently advised and recommended repairs, based on age and mileage of the car, but did not push. Love how the the attending mechanic sends text video w Gently advised and recommended repairs, based on age and mileage of the car, but did not push. Love how the the attending mechanic sends text video with update and status of car. Worth using dealership for regular service. More